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shenandoahlimite
Level 1

Why aren't my entries showing up on my bank register unless I go out of the screen and back in again?

Entries in bank register not showing up
1 Comment
MariaSoledadG
QuickBooks Team

Why aren't my entries showing up on my bank register unless I go out of the screen and back in again?

Let's make sure your entries show up on the bank register, shenandoahlimite.

 

There are times that your browser is full of frequently accessed page resources that cause some unusual responses. You can log into your QuickBooks Online (QBO) account in a private window (incognito). Here are the keyboard shortcuts:

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

Once signed in, you can try to check if the entries are already showing on the bank register. If so, you can return to your default browser and clear the cache to speed up the loading process.

 

Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. You'll also want to use other supported browsers.

 

In case you'll want to match transactions in QuickBooks Online, I've added this article for your reference: Categorize and match online bank transactions in QuickBooks Online.

 

 Please know that I'm only a few clicks away if you have any other issues or concerns about your bank entries. I'm always here to help. Stay Safe!

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