Hi there, @dairytechnologyl.
Here are the factors that can make your bank and QBO balances unequal:
- Outstanding/Pending transactions
- New transactions for a connected bank account
- Duplicate transactions
- Edited/Deleted transactions
- Credit card (liability) account
To fix this, let's update your bank account manually to refresh the banking page.
Here's how:
- Click Banking, and then Banking at the top.
- On the Banking page, select Update.
- If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.
- You'll be notified once the update is complete.
If you get the same result, you can refer to the following article for additional steps about fixing the bank balance: How to fix differences between QuickBooks balance and bank balance.
For additional reference, you can use this link to add or match the downloaded transactions to your bank register: Download, match, and categorize your bank transactions in QBO.
Let me know if there's anything else you need. I'll be always here to help.