Why is the imported bank transaction Description Field always incorrect?

We understand your need for a streamlined solution in the platform, particularly for accurate data, Tim.

Currently, QuickBooks Online (QBO) doesn't have the option to eliminate or hide the Description Field. This field is often pulled directly from your bank, which can lead to inaccuracies.

To help improve QBO, we encourage you to submit your suggestion to our Product Development team. Your feedback is essential in shaping future updates. Here’s how you can share your suggestions:

1. Sign in to your QBO account. 
2. Click the Gear icon at the top, then Feedback. 
3. Enter your comments or product suggestions. 
4. Press Next.

Also, you can visit our article for detailed steps in categorizing your bank transactions in QBO. 

Your feedback is essential for our improvement efforts. If you have any questions related to QuickBooks, please let me know. I'm here to help.

This appears to have been an ongoing issue with the platform for years now, upon further research. And unfortunately the bank information sent to Quickbooks is being changed from any available data that could have been mapped correctly. An export of the same data to other bookkeeping platforms proves this easily. Why does the secondary information (The Memo field) have the accuracy of what should have been mapped to the Description field in your bank import feature? This a question for the developer team, not a feature request.

This appears to have been an ongoing issue with the platform for years now, upon further research. And unfortunately the bank information sent to Quickbooks is being changed from any available data that could have been mapped correctly. An export of the same data to other bookkeeping platforms proves this easily. Why does the secondary information (The Memo field) have the accuracy of what should have been mapped to the Description field in your bank import feature? This a question for the developer team, not a feature request.

I hear your sentiments, Tim. The Description column in the bank transactions page has a certain character limit. 

So, if the transaction details appear correctly in the Memo field instead of the Description field, it indicates that the data may have exceeded that limit. To ensure no information is lost, the full details are placed in the Memo field. I've added a screenshot below for your reference.

If you'd like to accurately reflect the info that's shown in the Memo field, you can enable the Show bank details column instead of the Description as a workaround. Here's how:

1. Go to the Bank transactions page. 
2. Click the Gear icon beside the Export to Excel icon.
3. Tick the Show bank details checkbox.
   

The attached image below shows the outcome of the configuration, where the Memo and Bank Details align. 

Once your banking concern is resolved, you may utilize this resource to maintain organized financial records: Categorize online bank transactions.

Feel free to revisit this thread if you have additional questions.