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Level 1

Why Qbooks charged $70, my agreement is $35

2 Comments 2

Why Qbooks charged $70, my agreement is $35

It's possible that the $35 is a discounted price, yvonne16.


Once a promotion or discount expires, the full amount of the subscription will take effect. 


I would also recommend reaching out to our chat or phone support teams. They can verify your account and check your billing history. Follow these steps depending on what options you can see in your account:


Option 1


  1. Go to the Help menu and click Contact Us
  2. Type in the description box that you need help with your monthly subscription fee, then click Continue.
  3. Select between Send a message or Get a callback.

Option 2


  1. Click the Help menu in the upper-right hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Contact Us.
  5. Select between Send a message, Schedule an appointment, or Get a callback.

Please take note that their operating hours are limited at the moment due to the ongoing pandemic. You can see the full details here: Support Hours And Types.


Let me know or visit us again in the Community if you have other questions while working in QuickBooks.


contact us.PNG

Fiat Lux - ASIA
Level 15

Why Qbooks charged $70, my agreement is $35


Your discounted period is over and now you have to pay the regular rate. You may open a new QBO account with the same email address and migrate the data.




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