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tatiana2
Level 1

Are there Product conditions in QBO Advanced invoice reminder workflows-

I looking into upgrading to QBO Advanced so i can use the workflows feature. 

I have a lot of recurring invoicing that i have set up but i spend a lot of time sending out billing reminders. 

 

I want to be able to setup workflows to send out specific email reminders based on the product in the invoice. 

Changing the reminder time like only sending a reminder 5 days before due on a certain product would be great. 

But i also want to send a specific email message for that particular product. 

Im in IT so if the customer is renewing Antivirus i want to tell them in the message body that the invoice is for Antivirus and if there is another customer who is renewing a Backup Solution license i would want that invoice reminder to say something different related to the backup. 

Does workflow make this possible?

 

Solved
Best answer August 08, 2023

Best Answers
Candice C
QuickBooks Team

Are there Product conditions in QBO Advanced invoice reminder workflows-

Good morning, @tatiana2

 

I appreciate you coming back on this thread. Let me point you in the right direction to give you the best answer. 

 

I can see how beneficial this could be for you and your business. However, this isn't a direct feature in QuickBooks Online Advanced. 

 

Sending feedback to our Product Developers will help them consider improving this feature for you and other users. 

 

I hope this helps answer your question. I'm only a post away if you need me. Bye for now! 

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3 Comments 3
CharleneMaeF
QuickBooks Team

Are there Product conditions in QBO Advanced invoice reminder workflows-

These functionalities are a great way to automate your tasks, tatiana. 

 

Currently, QuickBooks Online Advanced doesn't have specific functionality that allows you to create workflows with conditions that are based on the product listed in the invoice. However, you can set up workflows to send email reminders to your customers. To give you a better understanding of its uses, I've listed them below.

 

  • Automatically send unsent invoices: Send your customers invoices that haven't been sent yet.
  • Payment received: Automatically email customers to let them know you received their payment.
  • Payment due reminder: Automatically email customers to let them know their invoice payment is due soon.
  • Overdue invoice memo: Automatically update an invoice message with an overdue or customized stamp.

 

You can browse these articles to learn how this feature works:

 

 

I've also added a screenshot below on how to set up a reminder.

Capture3.PNG

 

Moreover, QuickBooks Online Advanced offers a feature to help you create and send multiple invoices. It'll help you save time and proceed with performing other tasks. 

 

We are still working on product enhancements. Our goal is to provide convenience while working on your books. Please keep us posted if you need additional assistance managing your sales transactions. We want to ensure your record is accurate.

tatiana2
Level 1

Are there Product conditions in QBO Advanced invoice reminder workflows-

Thanks for responding, this didn't answer my specific concern of wanting to create workflows with conditions that are based on the product listed in the invoice. I gave an example of wanting to send a specific message to a client buying product 1 and a different message to a client buying product 2. is that possible with workflows? I'm looking for an answer from a user or some one that can confirm on this specifically, I've read the articles by QB, if they answered my question i wouldn't be asking here. 

Candice C
QuickBooks Team

Are there Product conditions in QBO Advanced invoice reminder workflows-

Good morning, @tatiana2

 

I appreciate you coming back on this thread. Let me point you in the right direction to give you the best answer. 

 

I can see how beneficial this could be for you and your business. However, this isn't a direct feature in QuickBooks Online Advanced. 

 

Sending feedback to our Product Developers will help them consider improving this feature for you and other users. 

 

I hope this helps answer your question. I'm only a post away if you need me. Bye for now! 

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