Can no longer email invoices from Quickbooks

Good evening, @missmissySEI. 

It's great to see you back in the Community! 

Some of the possible reasons for connection error are the following:

• Windows firewall and other internet settings are blocking the QuickBooks file to access the required ports.
• The Network Descriptor (ND) file is missing or corrupted.
• The hosting computer is in standby or hibernation mode. This may interrupt your connection due to which you cannot access the company files.
• Your server connection is interrupted.
• QuickBooks installation files are corrupted.
• Multiple QuickBooks database service windows are in use.
• Your QuickBooks company files are damage

To get that resolved, you can download and run our QuickBooks Desktop (QBDT) Tool Hub. This tool help fix problems and errors in QBDT. Here's how: 

1. Close QuickBooks.
2. Download the QuickBooks Tool Hub. Then, save it on your Desktop.
3. Open the file you downloaded (QuickBooksToolHub.exe). Follow the on-screen steps to install and agree to the terms and conditions.
4. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
5. From the launch pad, click Network Issues.

For details about the tool, check out this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Feel free to come back if you have any other questions. I'm only a post away if you need me. Take care!

@missmissySEI 

Which QB Desktop year version?

Pro Plus 2023

I am having the same issue's as well, with the Remittance. It is only doing it to 1 of my vendors. I tried changing and using other email addresses, I called QB techs (no help and still waiting for a follow up call), I tried everything. It is very frustrating. 

This is not the impression we want you to have, LyndenSD.

I know the inconvenience this has caused you, and I want to ensure that this gets resolved. Since this is a public forum and we do not have visibility to pull up account information, I suggest reaching out to our Customer Support again. They have the necessary tools to access your account securely and provide an update. You can use your previous ticket or case ID, so you do not have to start from scratch.

To contact them, here's how:

1. On your QuickBooks account, go to the Help menu at the top.
2. Select QuickBooks Desktop Help. 
3. Choose Contact Us. 
4. Enter the issue or topic in the field box. 
5. Follow the onscreen instructions.
    

For more information on reaching out to them, you can visit this link: Contact QuickBooks Desktop support. Ensure to review their support hours to know when agents are available.

For additional assistance, we recommend checking out our video tutorials for QuickBooks Desktop. These videos cover important features of the program and may be helpful for you in the future.

If you need further assistance, LyndenSD, please don't hesitate to reach out again.

I have used desktop Quickbooks since the early 2000s.  Haven't had any issues until the last several years with upgrades and such.  This particular problem suddenly appeared after a major Windows update.  Hours of Online and Technical support did not help me.  So, after living with this issue for 3 months, I finally figured it out on my own. 

Here's my solution :  

I normally use email via Comcast and so I thought maybe the communication between Quickbooks and Comcast might be the issue.  So, I set up Outlook.  I never used Outlook before, mainly due to the annoying visual layout.  Once I setup Outlook, I erased the link within Quickbooks and set it up for Outlook.  That worked! 

Here's the to do list:

Set up Outlook linked with your business email.

Within Quickbooks go to Edit tab.

Then, Preferences.

Then, scroll down to SEND FORMS.

Then, under My Preferences, delete current email.

Add, your normal email address and under email provider, click on Outlook/Hotmail/Live.

That's it.  You are done.  Do a test email out of Quickbooks...It will work!

Hopefully this helps anybody who has a similar issue. 

Thank you "Green 1Thumb 1"

I have worked with Microsoft and Quick Books as well as my email provider countless times and hours without any resolution. 

Thank you from the bottom of my heart.  

Your solution resolved my problem!!

I am thrilled beyond words.