Connecting Shopify to Quickbooks

KM82 · ‎November 14, 2023

Hello,

I have the Quickbooks app for Shopify and I see orders appearing in Quickbooks commerce - Sales.

However I don't see them under sales - orders in Quickbooks, where I can create invoices etc. Can anyone advise on what I should do?

Thanks

ZackE · ‎November 14, 2023

Welcome to the Community, KM82.

To verify my understanding, which app from our app store are you using to connect your Shopify account with QuickBooks?

I ask because there's a few different ones available and each app can function differently.

There's two Shopify-related apps created by Intuit which are available in our QuickBooks App Store:

Shopify Connector by Intuit
Shopify Connector by QuickBooks

Once I know which app you're using, I'll be able to do further research into why your Shopify sales aren't showing up on the Sales screen in QuickBooks.

I'll be looking forward to your reply. Have a lovely day!

KM82 · ‎November 14, 2023

Hello,

it’s the shopify connector by Quickbooks that we are using.

thanks!

KM82 · ‎November 14, 2023

Hello,

it’s the shopify app by Quickbooks that we’re using.

thanks!

ZackE · ‎November 14, 2023

Thanks for getting back with the Community, KM82.

Since you're already using our Shopify Connector by QuickBooks app, you'll want to install the Shopify Connector by Intuit one next.

Here's how:

In your left navigation bar, go to Apps.
Find and install Shopify Connector by Intuit.
Click Connect. You'll be redirected to the Connections tab in QuickBooks Connector (OneSaas).
Hit Connect to Shopify.
A new page will display on your screen asking you to enter the domain URL.
When you're done entering it, select Connect to Shopify.
Sign in to your Shopify store.

After doing this, the Shopify account should now be connected and authorized with your QuickBooks Connector.

I've also included a detailed resource about working with Shopify integration which may come in handy moving forward: Integrate Shopify contacts into QuickBooks with OneSaas

If there's any additional questions, I'm just a post away. Have a great Tuesday!

KM82 · ‎November 23, 2023

Hello, I get this error:

App isn’t compatible with your store

QuickBooks Online Global is only compatible with stores that:Have a business address set in any of these countries: AU, AT, BS, BY, BZ, BH, BD, BB, AZ, BJ, BM, BT, BO, BA, BR, CA, CR, HR, DK, DO, EC, EG, SV, EE, FI, FR, DE, GR, HK, IN, IL, IT, JP, JE, LV, MY, MC, NL, CH, SE, ES, KR, SI, SK, SG, RS, RU, PT, PL, NO, NC, NZ, BE, AR, BG, HU, IS, IE, LI, MX, MD, PH, RO, TR, ID, FJ, CZ, ME, XK, MK, PG, ZA, JO, SA, PK, YE, QA, KE, OM, VE, TT, PA, LU, LB, AG, ZM, PY, NG, LK, KW, UY, CO, KH, CY, UG, SR, MU, NP, GB, TO, AW, TH, GD, and AE

AnneMariee · ‎November 23, 2023

It's nice to see you here in the Community, KM82.

I appreciate you for performing the steps provided by my colleague to install the Shopify Connector by Intuit.

The app only supports stores with a business address set in specific countries, as listed in the message that appeared on your end. Since you're using QBO US, you might want to consider alternative solutions. You can browse the QuickBooks App Store for an application that best suits your needs.

To check for apps compatible with QBO:

On the left navigation panel, click Apps.
Click Find apps.
Search for an app.
If you've found your desired app, click Get App Now.

For more information on handling product integration, click this link: Integrate products into QuickBooks Online with OneSaas.

For future reference, here's a guide on disconnecting third-party apps in QBO: Disconnect an app and change subscription.

Keep in touch if you have additional concerns about connecting Shopify to QuickBooks. I'm just one post away.

4Gal · ‎November 23, 2023

@KM82

You can use a 3rd party connector app

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