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Hello,
I have the Quickbooks app for Shopify and I see orders appearing in Quickbooks commerce - Sales.
However I don't see them under sales - orders in Quickbooks, where I can create invoices etc. Can anyone advise on what I should do?
Thanks
Welcome to the Community, KM82.
To verify my understanding, which app from our app store are you using to connect your Shopify account with QuickBooks?
I ask because there's a few different ones available and each app can function differently.
There's two Shopify-related apps created by Intuit which are available in our QuickBooks App Store:
Once I know which app you're using, I'll be able to do further research into why your Shopify sales aren't showing up on the Sales screen in QuickBooks.
I'll be looking forward to your reply. Have a lovely day!
Hello,
it’s the shopify connector by Quickbooks that we are using.
thanks!
Hello,
it’s the shopify app by Quickbooks that we’re using.
thanks!
Thanks for getting back with the Community, KM82.
Since you're already using our Shopify Connector by QuickBooks app, you'll want to install the Shopify Connector by Intuit one next.
Here's how:
After doing this, the Shopify account should now be connected and authorized with your QuickBooks Connector.
I've also included a detailed resource about working with Shopify integration which may come in handy moving forward: Integrate Shopify contacts into QuickBooks with OneSaas
If there's any additional questions, I'm just a post away. Have a great Tuesday!
Hello, I get this error:
QuickBooks Online Global is only compatible with stores that:Have a business address set in any of these countries: AU, AT, BS, BY, BZ, BH, BD, BB, AZ, BJ, BM, BT, BO, BA, BR, CA, CR, HR, DK, DO, EC, EG, SV, EE, FI, FR, DE, GR, HK, IN, IL, IT, JP, JE, LV, MY, MC, NL, CH, SE, ES, KR, SI, SK, SG, RS, RU, PT, PL, NO, NC, NZ, BE, AR, BG, HU, IS, IE, LI, MX, MD, PH, RO, TR, ID, FJ, CZ, ME, XK, MK, PG, ZA, JO, SA, PK, YE, QA, KE, OM, VE, TT, PA, LU, LB, AG, ZM, PY, NG, LK, KW, UY, CO, KH, CY, UG, SR, MU, NP, GB, TO, AW, TH, GD, and AE
It's nice to see you here in the Community, KM82.
I appreciate you for performing the steps provided by my colleague to install the Shopify Connector by Intuit.
The app only supports stores with a business address set in specific countries, as listed in the message that appeared on your end. Since you're using QBO US, you might want to consider alternative solutions. You can browse the QuickBooks App Store for an application that best suits your needs.
To check for apps compatible with QBO:
For more information on handling product integration, click this link: Integrate products into QuickBooks Online with OneSaas.
For future reference, here's a guide on disconnecting third-party apps in QBO: Disconnect an app and change subscription.
Keep in touch if you have additional concerns about connecting Shopify to QuickBooks. I'm just one post away.
You can use a 3rd party connector app
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