I can't approve 3rd party application

I understand the importance of approving the third-party app in QuickBooks Desktop (QBDT), @dhassan. I can share some troubleshooting steps to fix the issue.

To start with, let's click on the link indicating the potential risks first to trigger the greyed-out box.

If the issue persists even after doing so, I suggest running the repair tool for QBDT on Windows 10, 64-bit, for the best experience. This program is a collection of tools that can assist users in fixing serious problems and difficulties they may encounter when using QBDT.

Let's begin with downloading QuickBooks Toolhub. 

Here's how:

1. Close QuickBooks.
2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install, then agree to the terms and conditions.
5. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.

After that, you're now ready to run the Quick Fix My File. This will shut down any open background processes QuickBooks uses. It'll run a quick repair on your program. Follow the steps below:

1. In the QuickBooks Tool Hub, select Program Problems.
2. Select Quick Fix My Program.
3. Start QuickBooks Desktop and open your data file.

You can also check out other solutions for fixing data and error concerns in this article: Repair your QuickBooks Desktop for Windows.

Furthermore, you can check out this article for future reference in managing third-party apps in QuickBooks Desktop:

• Allowing third-party access to your company file
• Manage permissions for apps to access a QuickBooks company file

Feel free to post again in this thread if you have clarification on handling app permissions in QuickBooks. I'm always here to help.

@dhassan 

Which QB Desktop year version did you use before upgrading to QBD 2024? QBD 2021?

Yes, it was 2021

Hi,

I'm running the latest version of QB Tool Hub which is 1.6.0.5 and I've gone through the steps you suggested and still have the issue.

Thanks for your patience and for following the troubleshooting steps provided by my colleague, Dhassan. It’s important to us that we resolve this quickly for you.

Since the issue with connecting a third-party app in your QuickBooks Desktop (QBDT) remains on your end, I recommend contacting our dedicated expert team for assistance again. They have the tools to investigate and offer additional troubleshooting steps.

Here's how to reach them:

1. Open your QuickBooks Desktop.
2. Go to the Help in the menu and select QuickBooks Desktop Help/Contact Us.
3. Choose Contact Us.
4. Give a brief description of the issue, then hit on Continue.
5. Sign in to your Intuit account.
6. Select Continue and then Continue with my account.
7. Enter your code and select Continue.
8. Choose to chat with us or Have us call you.

You can also contact them outside QuickBooks by following the steps below:

1. Go to the QuickBooks Contact Support website.
2. Choose your QuickBooks product in the dropdown.
3. Enter your concern in the box and hit Continue.
4. Select a way to connect with us.

Our customer service representatives are available from 6:00 AM to 6:00 PM PT for QBDT Pro, Premier, and Plus. If you need support for QBDT Enterprise, assistance is available around the clock, 24/7.

Furthermore, I've included these helpful resources for managing app permissions and customizing different segments of your company file in QBDT:

• Manage apps permission in QBDT
• Understand reports in QBDT
• Customize reports in QBDT

We guarantee a swift resolution to this problem, Dhassan. I'm just around the corner and ready to answer any questions or concerns about dealing with third-party apps in QBDT. If you have any inquiries about your data, entries, or other items in QuickBooks, enter a reply below, and I'll help you out.

@dhassan 

It's possible that something in QB Desktop 2024 is blocking your application. Install the trial version of QB Desktop 2022 to isolate the problem.

s for all of that. I spent an hour with chat support on Friday, mostly arguing whether the problem was a QuickBooks issue. I lost. I don't see how copntact9ing support again will bring a more helpful result

Thank you. I've performed all of these steps with no change

Have you installed QBD 2022 to connect with the app? Did you encounter the same problem?

@Deity Alpha would you please link me to the trial downloads page? I've found the paid product download page, but that requires a serial number.

Thank you,

@On Beta I will do that next.

@On Beta @Deity Alpha I've downloaded the trail, but I cannot locate the product number. Also, is there a trial serial number?

Thank you

You don't need to have the code to install the trial version of QB Desktop 2022 Enterprise.

@On Beta I'm not sure what I'm doing wrong...

I'm getting the installer from here

Once I start the installation I get to a page that requires a serial number and a product number. I can't get past this screen without entering this info

Contact @Fiat Lux - ASIA  and ask them to share the QBD 2022 Enterprise trial version installer.

@On Beta I'm not sure what I'm doing wrong...

I'm getting the installer from here

Once I start the installation I get to a page that requires a serial number and a product number. I can't get past this screen without entering this info

@On Beta Thanks.

I downloaded the trial version of Enterprise 2022 and the 3rd party app connected with no issues. It didn't even ask me to authorize the connection.

While I was at it, I also installed Enterprise 2024 and the 3rd party app connected with no issues.

@On Beta I contacted @Fiat Lux - ASIA  who provided the link to the trial version of QBDT Enterprise 2022. I installed it and the 3rd party app connected right away

For giggles, I did the same with the trial version of QBDT Enterprise 2024. The 3rd party app was allowed to connect with no issue

@dhassan 

Maybe you should upgrade to the Enterprise edition. Something in Pro is blocking the connection. You can contact Fiat Lux again to purchase a new license and you can get a perpetual discount of up to 20% for renewal.