Hi Linda, I appreciate you taking the time to post your concern here in the Community forum. Allow me to elaborate on the things you need to know about QuickBooks Desktop (QBDT) 2020 service discontinuation.
All QuickBooks Desktop 2020 versions have already been discontinued after May 31, 2023, which includes QBDT Pro 2020. If you weren't able to upgrade by the said date, you won't have access to live technical support if you run into problems or any of the other Intuit services that can be integrated with QuickBooks Desktop. This includes QuickBooks Desktop Payroll, QuickBooks Desktop Payments, and online bank feeds. This also means you won't receive critical security updates protecting your data.
If you don't use any of the add-on services in QuickBooks Desktop 2020, it'll continue to work for you or you can still access your company file. With regard to your online banking, your connected bank accounts can no longer pull up your latest transactions.
For more details about the discontinuation, please refer to this link: QuickBooks Desktop 2020 service discontinuation policy.
That said, I'd suggest upgrading your QBDT to a compatible and newer version or moving your QBDT company file to QuickBooks Online for greater flexibility and collaboration. Either way, it still depends on you.
Furthermore, I'll share this article to learn about the features included in the QBDT 2023 release and how you can utilize them to your company's benefit: What’s new in QuickBooks Desktop 2023?
You can always get back to us if you have any follow-up questions about the discontinuation. The Community is always around to assist you further.
