Quickbooks Online New Layout Breaks Quickbooks Mobile App

Thank you for sharing your valuable feedback about the recent changes to the invoice layout, Rick.

Please know that we genuinely appreciate all customer input and product suggestions we receive through any channel.

Additionally, you can submit your comment and other feature request directly to our product engineering team by following these steps:

1. Go to the Gear or Settings icon and select Feedback.
2. Enter your comments or product suggestions. 
3. Click Next to submit feedback.

It will be forwarded directly to our Product Development team to help us improve your overall experience when using the QBO mobile app. 

All suggestions submitted through this channel are also carefully logged and tracked on the QuickBooks Online Feature Requests website.

This dedicated platform allows our developers to review and prioritize requested features and improvements based on customer input.

I also understand that your primary method for invoicing is through the QBO mobile app. However, you can temporarily utilize the web-based version of QBO as an alternative while improvements are being made to the invoicing feature.

Feel free to check out these articles as well for additional guidance and resources when adding details to your sales transactions:

• Add, Customize, Or Remove Logos On Sales Forms 
• Customize Sales Forms By Location In QuickBooks Online 

Please feel free to revisit our Community forum and share your thoughts again, Rick. The entire QuickBooks Team, including everyone here in the Community, is always ready and willing to address any inquiries or feedback you may have. 

Feedback sent to Quickbooks developers. 

For the past 3 weeks I have consistently posted to the feedback for the developers to update. Every day I sent the same post about Quickbooks mobile app breaking due to the new update. Now that the new update has been rolled out without "ANY CONSIDERATION" to your subscribers. The Class field is broken and not there on the mobile app.  So that means all the posts about the class field have fallen on deaf non-caring ears.   

SHAME ON YOU QUICKBOOKS.!!!

Another long time user here and to put it frankly your testing/validation process is hot garbage.  We are another group that relies on class information PER LINE ITEM in order to compensate our employees correctly.  The class is NOT available anywhere on the invoice itself, and now means all class based reporting is useless because that class cannot be put in by the employee entering the line item.  I guess it makes perfect sense to have someone else put in that class information really.  I mean I certainly have nothing better to do than talk to every employee about every line item on EVERY INVOICE and determine which class that should belong to.

Now you add insult to injury with a response to the issue that essentially says "you can request this feature".  This is a feature that we have already had, paid for, and I suspect many folks have data and reporting wrapped around.  You are a multi billion dollar company that has one job, don't break things.  Do better.

Do Better!