QuickBooks Online Plus missing Notifications of Declined Credit Cards that normally appears on the Home page. Is anyone else having this issue?

Displaying notifications for declined credit cards helps raise awareness, so I recognize how beneficial it is for you, SafeWatch. While this message is no longer available, I can provide an alternative method to check if the payment has been completed.

Please know that the declined credit card notifications are temporary and would only last for forty-eight hours (48) hours before automatically disappearing. You'll also be unable to restore it once you click X on the alert message on the Home page.

However, the error message will still show on the transaction page where you enter a credit card payment or within the credit card alert window if QuickBooks fails to process a credit card charge. You can also receive payment notifications at the email linked to your settings. Here's how to do that:

1. Log in to your QuickBooks Online account.

2. Go to the Gear icon and select Account and Settings.

3. Hover your mouse to the Company tab, then navigate to the Contact info to edit the email delivery addresses.

• If you enter one in the Company email field, then payment notification emails go to that address.
• Otherwise, a Customer-facing email exists.

4. Click Save, then Done.

Additionally, I suggest checking spam and junk folders if you aren't getting emails from QuickBooks Payments. Another way to view their status is through the All Sales column from the Sales menu.

On top of that, I understand how helpful the prompt message is for confirming the transaction. Therefore, I recommend submitting a request regarding this change so our product developers can consider reinstating the option in future updates.

Follow the steps below:

1. Go to the Gear icon at the top.
2. Under the Profile column, select Feedback.
3. Share your suggestion regarding the missing notification, then click Next.

Keep an eye on your suggestions on this website and visit our blog for recent developments.

Furthermore, see this article for the things to review if customers' credit card payments don't go through when you process them: Fix customer's declined credit card payments.

For future reference, save this material for instructions on configuring email announcements for your regular receivables: Turn on or off Customer Notification Emails for Recurring Payments.

I'll lend a hand for further concerns with handling credit card settlements. Apart from this, I look forward to facilitating a smoother experience for you when managing funds for your business.

I don’t understand response by JamaicaA (QuickBooks Team). I’ve been a customer of QuickBooks Online since April 2011. The decline credit card notification on the home page has ALWAYS been there and is a critical part of our business. We have hundreds of recurring templates that bill multiple cards per day throughout the month. The notifications of a declined credit card is paramount to our business. Why would QuickBooks remove this feature and not give notification that a critical feature is being removed entirely from existence? There are only 2 of us in the company that manage all these recurring templates and other credit card transactions daily. We both would not have clicked on an "X" on the alert notification as your response suggests. We’ve been doing this for 13 years and what are the odds that we just happened to click an X on the notification box? Slim to none, I'd say.  

How else are we supposed to know out of all the recurring templates we have billing every day/month which ones went through and which ones failed without spending hours hunting through things to figure it out. QuickBooks is supposed to be QUICK. Removing this feature increases the workload of your customers. You obviously have the ability to offer this feature and since it's critical to customers collecting their money why wouldn't you just allow it to remain a valued feature?