Billable expense option

Thank you. When I asked the agent was this based on a subscription thing, she or he did not say that it was. Instead they said that it's an ongoing issue that was being looked at so they didn't really answer my question. The way they portrayed their message was that it was available for everyone regardless of the subscription type. Now I know. 

Thank you. The agent did not portray the info that way. I even asked if it was only available to advance qbo and the agent did not answer the question. All she or he said was that it was an ongoing issue that was being fixed. So they made it seem like it was available for any QBO.

The Billable option is not working for me either.  I've tried various ways to tag an expense to a project but not have it marked as billable as the customer will not be reimbursing us; but, I do want to track the expense on that project.  That feature has worked for decades and is still showing on the form.  You just can't click on it.  This is really crazy.  Why is it taking so long to fix?  How did it get broken?  Is anyone working on fixing it?

Please advise.

Thank you,

Cheryl

Hello there, Cheryl.

I understand being unable to click the billable option is giving you a difficult time. Allow me to help you on this one.

We'll toggle the Make expenses and items billable option to refresh the system and fix it's odd behavior when selecting the billable feature. To do this, here's how:

1. Go to Gear icon.
2. Click Account and settings.
3. Select the Expense tab.
4. in the Bills and expenses section, click the Pencil icon.
5. Turn off and then turn on Make expenses and items billable.
6. Once done, click Save and select Done.

Next, let's go back to the expense transaction that you want to mark as billable.
 

You can also check this article for more detailed information: Invoice customers for project expenses in QuickBooks Online

Moreover, I'm adding this article to help you manage expenses inside your company: Enter and manage expenses in QuickBooks Online

If you have further questions about projects or concerns related to QuickBooks, don't hesitate to comment below. I'll be around to help you out. Keep safe!

Good morning, 

Thank you for your response; however, I have the “desktop” not “online” version of Quickbooks.  How do I fix this problem on my desktop version?

Thank you,

Cheryl

Good Afternoon, @CAC48. 

Thanks for chiming back in and letting us know that you use the QuickBooks Desktop version. 

Let me gather some additional information from you: 

• What happens when you try to use it, do you receive an error? 
• Does this happen in a different company or sample file as well? 

I'll come back around to get your answers. This will help us determine the next steps we need to take to resolve the issue. Talk soon!