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I email invoices and estimates from Quickbooks. Lately, I have been hearing that customers are not receiving them, and they are not in their spam folder. (They have received them in the past). QuickBooks says sent when I do it, it shows up under emails in the Customer Center and in my sent folder of my email (Outlook). I would think it was a customer problem, but it has happened in the last month to several different customers.
Let me to help you sort things out, missmissySEI.
To get this fixed, you can retoggle your email set up in your QuickBooks Desktop(QBDT). You can then resend a test transaction to check if the issue persists at your end or your customer's end. Follow these steps to send a test email from QuickBooks:
It is also recommended to ensure that your Microsoft Office 365 is updated as sometimes an outdated version of Microsoft Office 365 can cause issues with sending and receiving messages.
If the issue still persists, try sending the invoice via Webmail instead of Outlook, as it could be an Outlook issue causing the problem.
For more details and information, please check out this article: How to fix "Error: QuickBooks is unable to send your email to Outlook"
Also, consider checking out this article for future reference:
Please do not hesitate to contact us if you have any further queries regarding emailed invoices in QBDT. I am always here to help.
Thank you so much, I will give that a try. I pay for the monthly subscription to Microsoft 365 so I should have the up to date version of Outlook. I know it used to work fine so I will try your suggestion.
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