IIF file import not creating the new customer

Let's fix the error message so you can continue with your task in QuickBooks, ron131.

To start we have to make sure to update your QuickBooks Desktop to the latest release to have the recent features and product improvements.

Then, download and install QuickBooks Tool Hub to fix common errors. To use the Tool Hub, you need to close QuickBooks. For optimal performance, we recommend that you use Tool Hub on Windows 10, 64-bit. Follow these steps: 

1. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Choose the Home tab. The version will be on the bottom.
2. Access the file you downloaded (QuickBooksToolHub.exe).
3. Perform the on-screen steps to install and agree to the terms and conditions.
4. When the installation is complete, double-click the icon on your Windows desktop to open the tool hub.

The hub is a launchpad for the tools you’ll use to fix your issue. Just run the Quick Fix My file or the QuickBooks File Doctor to fix common data issues. If you need more help, select File Dr Help. For more details, open this article: Download and Install the QuickBooks Tool Hub.

For more details bout reviewing your IIF file, please see these resources:

• IIF Overview: Import Kit, Sample Files, and Headers
• Improved IIF Import in QuickBooks 2019 and Later

Know that we are always here to support you with importing your customer in QuickBooks Desktop. Have a pleasant day. 

We ran the Verify/Rebuild Data utility and that seemed to fix the issue. Took a few days to test as we had to wait for a new customer.

There were two errors found:

verify.c (16278) : CHECKPOINT: 8616: Tue Jun 4 11:27:16 Verify Rebuild: VerifyStuckPaychecks took 86.539800 milliseconds. ErrorFound:1

verify.c (16379) : CHECKPOINT: 8616: Tue Jun 4 11:25:46 Verify Rebuild: Transactions took 142224.218700 milliseconds. ErrorFound:1

Not sure what else I should be looking for in QBWin.log, if there is anything else I should be looking at to make sure the issues is completly resolved please let me know.

Thanks!

We ran the Verify/Rebuild Data utility and that seemed to fix the issue. Took a few days to test as we had to wait for a new customer.

There were two errors found:

verify.c (16278) : CHECKPOINT: 8616: Tue Jun 4 11:27:16 Verify Rebuild: VerifyStuckPaychecks took 86.539800 milliseconds. ErrorFound:1

verify.c (16379) : CHECKPOINT: 8616: Tue Jun 4 11:25:46 Verify Rebuild: Transactions took 142224.218700 milliseconds. ErrorFound:1

Not sure what else I should be looking for in QBWin.log, if there is anything else I should be looking at to make sure the issues is completly resolved please let me know.

Thanks!

Run the Verify/Rebuild Data utility again. If the same error messages persist, consider to purchase a 3rd party file repair service.