QuickBooks app isn’t working after update. I can’t create invoices and need help fixing it.

Let's work through some troubleshooting steps to fix your QuickBooks Online (QBO) mobile app and get back to working with your invoices, sara-caceres.

Beforehand, have you encountered any errors that prevent you from creating invoices? Would you mind sharing more details about this? Additional information can help us get on the same page and provide you with an accurate resolution.

In the meantime, you can follow the troubleshooting steps below. The stored cache might be the culprit, so let's start by clearing the app data.

For iOS devices:

1. Go to your Settings and choose the General option.
2. Find the iPhone Storage and tap on it.
3. Click Offload App.

For Android devices:

1. Go to your Settings, then choose Apps.
2. Pick the QBO app and tap Storage.
3. Click Clear Data.

Uninstalling and reinstalling your QBO app will also help resolve this situation. This ensures a fresh, up-to-date installation of the app's components. For further assistance with reinstalling the program, see this link: How to download the QuickBooks Online mobile app.

If the issue persists, you can also use your mobile web browser to create invoices.

You can drop by this thread again if you have further concerns about invoices or other sales transactions. We're committed to providing you with the best possible help.

Hi, sara-caceres.

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you’re still experiencing any problems.

We’ll be glad to assist further if needed.

Is there something else we need to do because it’s still not working.  I have uninstalled the app 5 times and did what you instructed. The iOS update has to be messing the app up. 

Hello there, @GSCmacon. 

I understand how important it is to have the app running smoothly, and I appreciate the steps you’ve already taken to try and resolve this. Since the issue is still ongoing, I recommend reaching out to our Live Support team for more in-depth assistance.

Here's how:
 

1. Select the Help icon.
2. From the Search tab enter topics.
3. Click Contact Us.
4. Choose Chat with us or Have us call you.

For more details about support availability, refer to this article: Get help with QuickBooks products and services.

In the meantime, you can use the mobile browser to create invoices and manage other tasks.

Please let me know if you need help with anything else. I'm always here to assist!