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Blitzfan
Level 1

Quickbooks Desktop Statement Writer Revoked Certificate

I have a customer running Quickbooks  Enterprise 2022.  They use Quickbooks Desktop Statement Writer.  Starting on August 1st 2023 at midnight UTC, the Quickbooks Desktop Statement Writer stopped launching and began throwing an error message.  The error popup is a familiar one.  "An application with a revoked certificate is requesting access to the following QuickBooks company file"  And the The certificate was revoked by its certification authority.  

Has anyone seen this particular issue?  This one is different than the issue facing users with the Quickbooks Web Connector certificate expiring on 8-22-23.

 

 

 

7 Comments 7
lmccor2895
Level 1

Quickbooks Desktop Statement Writer Revoked Certificate

I'm having the same issue and have not found a solution yet.

JaeAnnC
QuickBooks Team

Quickbooks Desktop Statement Writer Revoked Certificate

I appreciate you for letting us know about your concerns, @Blitzfan and @lmccor2895. Let me provide some information about the issue you encountered with revoked certification in QuickBooks Statement Writer (QSW).

 

Currently, there has been an increase in reports within QuickBooks Desktop (QBDT) regarding revoked certificates. Upon investigating, we've determined that the root cause of this problem lies in an expired application certification. Rest assured that our technical team is actively addressing this by updating the certificates in a new installer and putting forth dedicated efforts to find a solution.

 

In the meantime, I recommend following the steps outlined in this article to resolve the error message: How to fix the error QuickBooks - Application with Revoked Certificate.

 

The focus of the investigation primarily involves the web connector. While we're aware that your issue is in light of the QSW, we still encourage you to contact our customer service team so they can look deeper into this issue and include you in the list of impacted users. This way, you'll receive email notifications about any progress in the case. To do that:

 

  1. Go to the Help menu and click QuickBooks Help.
  2. Select Contact Us.
  3. Provide a concise description of your issue, then click Continue.
  4. Log in to your Intuit account, select Continue, then Continue with my account.
  5. Enter the single-use code you received in your email and hit Continue.
  6. Choose between Chat with us or Have us call you.

 

Additionally, you may refer to this link if you experience performance issues when using QSW: Fix problems with Statement Writer.

 

We truly appreciate your patience and understanding as we work toward finding a resolution. Please don't hesitate to return to the Community whenever you require further assistance with QSW. We're always available to lend a hand. Stay safe. 

Jonesee
Level 2

Quickbooks Desktop Statement Writer Revoked Certificate

Link in your solution for QBE 2023 does not work - we tried it with your first line support desk on a call this morning  - is there any ETA on this?

CharleneMaeF
QuickBooks Team

Quickbooks Desktop Statement Writer Revoked Certificate

I understand how challenging it can be to encounter this error message while working, Jonesee.

 

We can't provide a specific timeframe for its resolution. However, please be assured that you will be notified once our engineers discover a permanent solution to rectify this error message.

 

You can also visit our QuickBooks Status page to monitor the progress. There will also be an option to subscribe to get notifications automatically.

 

Regarding the link, you can browse Step 2 in this article to get a working one: How to Fix the Error QuickBooks - Application with Revoked Certificate.

 

If it still doesn't work, I recommend contacting our QuickBooks Support Team for the correct link. You can also ask for a timely update.

 

Additionally, I've added an article that'll help you review your bank transactions in QuickBooks Desktop to ensure you add them to the correct accounts: Add and Match Bank Feed Transactions.

 

I appreciate your patience with the matter. Please know that we're doing our best to resolve this issue. Keep us posted if you have additional questions about managing your books.

Jonesee
Level 2

Quickbooks Desktop Statement Writer Revoked Certificate

Thank you kindly!  We will continue to monitor and call support

RKM CPA
Level 1

Quickbooks Desktop Statement Writer Revoked Certificate

We also have this problem still.  I just ran the updates just notified of from the status page, on 2021 2022 and 2023 QBD, and already have all three QBWebconnector files from the 'fix', and gone through that replacement.  Still have the same error.

Blitzfan
Level 1

Quickbooks Desktop Statement Writer Revoked Certificate

My customer reported that an update was release last night, 8/24-25 that has resolved the issue with the Statement Writer in Quickbooks Enterprise version 22.  And I can confirm that the update did work.  The update also appears to include a update for Quickbooks Desktop Statement Writer to version 14.0.1.0.

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