What we want to hear from your company is that Scan Manager will be brought back immediately.  Anything else is nothing but rubbish.

I am not currently using Sourcelink. 

Back when QB had the scanning feature originally, they were charging for it, so I used Sourcelink as it was more economical. 

After a while QB Included Scanning with the Enterprise edition at no charge, so I switched to that...everyone in the office learned it, it's a simple learning curve. I found their customer service to be awesome.

What I am doing now is sticking with QB Enterprise 21 and not upgrading, waiting for that email that says "we will no longer support version 21 we all know that's inevitable.

See if they have a trial version and it works for you? I think they do have a 14 day trial version.

I tried to stay with Enterprise 2021.  I started getting lots of error messages.  I had to upgrade when I was not able to process credit cards.  That is Intuits way of making people upgrade.

@Sharon8975 

Check out Personable software's Sourcelink.

Its not a bad way to go! I would have stuck with it if Intuit hadn't included scanning for no charge.

Look where that left us.

This is what the CEO for QB said to Times Magazine.

As a CEO, what are your main challenges right now?

The biggest one—the thing we worry about most, that we talk about most—is speed. It is about the velocity of innovation. It’s about moving fast, allowing our engineers to code, versus being in meetings, or being part of a decision. Speed is a leadership decision, and a company at our scale, if you can move fast and deliver for your customers, it actually becomes an advantage. The second thing is always making sure that we’re growing our employees and accessing great talent. We spend a lot of time talking about and architecting the company around speed and access to great talent.

Funny how he is concerned about his payroll cost while undermining every one of his customers.  He took away a very useful tool and created a lot of extra time for his customers.  Not to mention the amount of money he saved the company but continue charging us for services we no longer have.

I would fire/demote this guy immediately and get a real operator in the role, especially if he was there before Version 2022 launched.  He sounds like he's read one to many case studies and regurgitates the latest talking point theories on business management.  I'm all for sharp people with MBA degrees but before they are handed the reigns to manage a product like QB they should have proven operational experience.  He may not know his product very well or he sucks at listening to and responding to his customers.

Do you not see what the customers are saying?  The new attach documents is inconvenient and just not efficient. I don't want my employees taking pictures or scanning company documents with their personal cell phones and sending them to my QuickBooks file.  No!  Just NO!  For several reasons, I don't want them having that information on their phone, and there are security issues, etc.  Plus it takes extra time.  I don't want to attach pictures because it does not print well.  So now it is a multi step process instead of a simple process, which takes extra time and is inefficient.  Listen to what the customers want and bring back the scanner option.  The mobile option is a joke, and the Doc Center....well that just gives me a headache.  Come on Intuit, we are your customers!  Listen to us, the users, we know what works!

Sourcelink is not an option. Intuit may as well get rid of Attach completely. Who would use two separate programs? The new subscription model has us paying for the equivalent of Full Self-Driving and getting Auto-Pilate instead. It is likely that Intuit is using the subscription cash grab to build out QBO so, forget about Scan Manager being reinstated in Desktop. It is not going to happen because to Intuit Desktop is a dinosaur. For them QBO is the future. Deal with it. 

You are 100% right, money is used for QBO, that's their new money make software, Scan Manager is not coming back, "deal with it". This thread was open October 2021, if they had intention to bring it back, it will it be done by now.

Why would you say Sourcelink is not an option?

Sourcelink integrates right into Quickbooks Desktop. I use many third party apps with Quickbooks.

I was very discouraged about this issue. But then I realized that I can scan items from my printer, save the item to a file which we did anyway, and then when I enter the item in QB I go to attachments and attach it from my computer files. I'm essentially doing the same things as in the scan manager but in a different sequence. 

Also, its very easy to lose attachments from QB. If you ever have to reload your QB your attachments are no longer attached to the item file. 

Once I realized I could do the same thing a different way I wasn't as frustrated. QB was a bit more convenient though.

677Carpenters - The users on this thread are already doing the "work-around" you seem to have just discovered.  The point is that the work-around is an inefficient process imposed on us by Intuit dropping the Scan Manager functionality without having warned its user base.  A dirty move by Intuit in my opinion. Evidently Microsoft bought the company (Nuance Technologies) in March 2022 that had previously provided the Scan Manager technology in QB if I understood correctly. I would imagine that Microsoft will soon have this technology built into their accounting software (Dynamics) if it isn't there already.

So then maybe Intuit should focus on a tie in to Microsoft's component! They are always wanting more people dependent on them :$

I have come to realize that Intuit is a very obstinate company. They will never go back to scan manager in all their new releases of QuickBooks desktop.

Now QuickBooks support has fallen off the cliff. Their agents will hang up the phone if they cannot solve your issues. It has happened to me multiple times. Moreover, 90% of their call center agents have very little or no knowledge of this product. I had an agent tell me they try to find their answers on Google. Very pathetic! 

I can see this hasn't been easy for you, Haresh.

We aim to deliver customer satisfaction at all times. Besides, this isn't the kind of customer service I desire you to have. Rest assured, I'll take note of this so I can pass along your experience. And provide all the feedback you have to the appropriate channels.

Get back to me if there's anything else that I can assist you with. Have a lovely day!

LeizyIM (QB Team) - I think you are going to get grief from users for suggesting that they "check out this article".  Your response is just another in a long line of unexperienced and tone-deaf Intuit support personnel responses that have no idea of the impact the discontinuation of Scan Manager has had on the customer base.

Yes, well said

We don't need our feelings soothed here, we need real change.

We get it that this is how they trained you, but the tone-deafness on this issue is quite glaring. That stupid app isn't a legitimate solution for MANY of us. For very small companies, I'm sure that works fine. Not all of us are in that boat and NEED the ability to scan MULTIPLE documents into the system. IF Intuit truly cared about its customers, they would have fixed it by now. It is OBVIOUS to us all that THEY DON'T CARE!!!!!!!!

I am  glad to hear that it is not just me that gets hung up on when support can't answer your

questions or help you. It is so aggravting that you have spent an hour on the phone with them

and they hang up on you.  It's happened to me about 4 times now. You can be sure that I fill out their

survey that QB emails me after the call each and every time!

LeizyIM....You are very UNINFORMED member of the QuickBooks Team.  Have you not read any of the comments regarding the Scan Manager discontinuation?  

Ignorance is what we get for all the money we spend on Quickbooks.  This is absolutely pathetic.

LeizyIM - you have edited your response causing my reply to not have precedent.  So I have copied below your original response.

What could be done is adding the ability to scan directly from a scanner to a bill, check, invoice, etc LIKE WE USED TO BE ABLE TO DO. THAT and ONLY that is what would help. The app is an epic FAILURE for larger entities like we are. 

I don't know how or if I can edit my post - the learning curve to Sourcelink is simple and everyone in the office learned it (that's what I meant to say.

Please bring it back.  Quickbooks was making my life easier ...till now.