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When I try to email an invoice (or any form) I get the following message: "The form you are about to print does not fit on the page. You may wish to modify your print settings such as portrait/landscape. Click OK to print anyway, or cancel to skip printing this form."
I have tried every possible printer and printer configuration and keep getting the same error. Does anyone know how to resolve this? Thanks in advance.
Hi, I'm having this issue now and am wondering what you found to work to correct this issue. If you did. Thanks!
Thanks for joining this conversation, @JSBookkeeping.
This error occurs when the paper you use is different from what is on the Printer setup in QuickBooks Desktop (QBDT). To change it, please refer to these steps:
I'm also adding this article that tackles tips on how to troubleshoot problems when you can’t print, email, or save as a PDF from QBDT: Troubleshoot PDF and Print problems with QuickBooks Desktop.
Please know that I'm only a post away if you have any other questions or concerns. I'll be here to assist. Have a great day!
Hi everyone I had the same problem, made sure my printer setup had letter size and all that good stuff. I actually got mine to work but going into printer setup change the paper to A5 closed out of qb's and went back in and change paper size back to letter size again and it worked.
Hope this helps
I tried your work-around and it still didn't help. Does anyone else have an idea?
Nice to have you joined this thread, @CharlotteWAA. I can share some troubleshooting steps to help you fix your printing issue in QuickBooks Desktop (QBDT).
The error "The form you are about to print does not fit on the page." happens for the following reasons:
To fix this, make sure the orientation printer's settings match the QuickBooks Printer setup and that the template's paper size for the forms is correct. You can refer to the steps outlined by FritzF above to double-check the setup.
We can also try running the QuickBooks Print & Print Repair Tool from the QuickBooks Tool Hub to resolve the issue. Here's how:
If the issue persists, perform Solutions 2-4 in this article: Troubleshoot PDF and Print problems with QuickBooks Desktop.
Additionally, you can check out these links below to help troubleshoot any printing problems and other QBDT issues. These resources contain screenshots to visually guide you through the process.
Please know that I'm only a post away if you have any other questions or concerns. I'm more than happy to answer them. Keep safe and have a nice day!
I get this error too, but only when emailing my invoices. When I print, they are fine. But when I email the same invoice it cuts off most of the invoice and only prints the upper left hand corner blown up so it takes up the whole page.
Thanks for joining the thread, bannersales.
I'll share additional steps to fix the error when emailing the invoice.
QuickBooks uses the Page setup of the printer that is defined for that particular form when printing or emailing a document. Each user can select a printer for each of the forms or templates. This issue occurs when the incorrect paper size or printer is selected for that particular form.
To fix this, let's ensure your QuickBooks Desktop is updated. This guarantees you have the most recent features and fixes. Then, you can follow the steps below:
Here's how:
If the issue persists, you can download and install the QuickBooks Tool Hub. Then, run the QuickBooks Print & Print Repair Tool to further fix it.
In addition, you can read the following article for future reference: Use and customize form templates.
You can count on me if you need anything else. Have a great day.
This tip actually worked and it is super simple. Thank you so much. All of the other tips I read about did not work but this did.
You're most welcome, 12HoneyCombs.
I'm happy that my colleague was able to help you with your concern.
You are always welcome to come back to the Community If you need more helping hands. We are always here to help and assist you anytime.
For additional resources, this article contains resources that will efficiently guide you on how to perform any QuickBooks tasks: QBDT. The topics include taxes, forms, manage employees’ information, to name a few.
Don’t hesitate to add a comment if you still have questions. I’m more than happy to answer them for you. Have a good one.
I spent over 20 hours over multiple calls and weeks with QB tech support on this and they never had me try it. I just did and it fixed my problem with emailing and printing these forms. Laughing and crying...
this worked for invoice and purchase order. I don't see a templet for collections report. I have the same problem when trying to print collections report.
I solved it. My label printer was set up for all these forms. so I changed it back to my laser printer.
File>Printer set up> choose form from drop down>Choose correct printer>options>choose portrait>advanced>paper size=letter
These specific steps worked for me! Thank you for the post. Not sure what changed all of a sudden on my setup but I was getting the error myself. One thing I did notice I had to select a paper size there, it didn't add the attachment with 8.5x11 in the custom fields. When I changed it to plain paper (8.5x11) that worked and added the attachment.
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