Why isn't the second page of my invoice printing (have never had this happen before)?

Hi, @barbfuller. We appreciate you bringing this to our attention about the trouble with printing the second page of your invoice, and we’re here to help you find a solution!

To better understand the situation, could you please provide more details about what is happening? Could you describe the steps you followed? Additionally, can you send us a screenshot? This would help us pinpoint the problem and find the appropriate solution.

If you have other printing issues with QBO, please refer to this article: Fix QuickBooks Online printing issues on browsers for Windows. It includes a list of common issues, such as incorrect print output or error messages during the printing process, along with related articles for resolution.
 
Your satisfaction is our top priority, and we’re committed to ensuring you have a smooth experience with us.

It's clear you've been with us for a long time, and it's important to us that we get this right for you, Barb. I appreciate your efforts in providing detailed screenshots and for reaching out to our support team. Your concern with these changes is understandable. Allow me to dive deeper into the specifics for you.

When you create an invoice and use the Modern template design, you'll see all the details, including subtotals, sales tax, total, and a second page when you email and print it. Please know that this is working as designed.
 

For now, I recommend using another template besides the Modern design. Doing so will ensure that when you print and email your invoices, you'll see all the details, including subtotals, tax amounts, totals, the total of new charges, the outstanding balance, and the note you included for your customer. Below, you'll find a sample screenshot for your reference.

Moreover, once your customer has remitted payment for the invoice you've issued, it's essential to record the transaction to maintain accurate accounting records and ensure the proper balance of your accounts.

We value your long-standing relationship with us, Barb. Should you need further assistance, feel free to leave a comment below. I'll be more than willing to step in and provide the help you need. 

Doesn't work.  Page two is blank ... can't see it when printing or emailing.

Handling sales invoices ensures the accuracy of information when printing and sending them to your customers, Barb. We can perform some troubleshooting steps to help resolve the possibility of a webpage issue and help you manage these entries.

Sometimes, stored cache files can cause interruptions within the online program. Since following the workaround and detailed steps above still causes your invoices to be blank, you can consider accessing your account in a private browser to ensure the program runs seamlessly without storing internet data.

Refer to these keyboard shortcuts to open one:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Shift + N

If the information on the second page populates successfully, you may go back to your default browser clear its cache or use a different supported browser.

However, if the issue persists, it's best to contact our next available Customer Care Team again to investigate your case further and provide assistance in rectifying this error.

I'm available to help with any questions you have while managing sales form transactions in your account. Just keep this thread updated. Stay safe.