I downloaded the payroll update this morning, and began creating Form 941 in both QBs versions 2020 and 2021 for clients who are done with payroll for the quarter. QBs automatically populated line 13f, even though we have nothing in our PR list that would trigger that. Anyone else having issues?
Yes, I have same issue! It appears to be pulling the company portion of medicare on the 2 companies I viewed. I am not sure how/why it is pulling that information. I do not have Cobra setup for either company I viewed. This was on the 941 for Reporting agents version. The regular 941 appeared to be ok.
Hi there, JAT1967 and cgreerwc.
Thank you for visiting the QuickBooks Community. I'll be providing details on how 13f works in QuickBooks Desktop. Then, to ensure you'll be routed to right support team to assist you further on this matter.
Line 13f in QuickBooks Desktop is taken from amounts entered for the Other Tax Payroll Item, US - COBRA Subsidy Credit. Usually, these amounts should be entered on liability adjustments per employee as negative amounts, in order to flow to line 11e correctly.
However, the issue about Line 13f is reporting the wrong amount on 941 has been recently tagged as an ongoing issue. Our product engineers are now working to fix this as soon as possible. For now, we're unable to provide an exact workaround to be performed.
I suggest contacting our QuickBooks Desktop Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.
Additionally, I'm adding this article so you'll be able to see different details on how QuickBooks populates each Line on 941: How QuickBooks populates Form 941.
Lastly, you may refer to this article to view common issues with Form 941 or Schedule B and how to fix them: Troubleshoot Form 941 in QuickBooks Desktop Payroll.
If you have any other questions about 941, mention me in the comment section below. I'll get back to you as quickly as possible. Please note that I updated the information above so you're able to see the accurate details about the 13f in 941.
We have nothing on the payroll liabilities to adjust this errant amount against. We have never used any of the COBRA for any of our payroll clients. This amount is auto-filling on each and every payroll client from nothing on the payroll system. On one of the clients, the amount is $.01 different from the medicare premium deducted from the employee payroll. So, I cannot do a payroll adjustment.
I have generated Form 941 for each of our payroll clients, and in every single case, line 13f seems to be auto-populating with Medicare tax. EVERY TIME.
This is a programming error, please fix it ASAP.
Hi there, @JAT1967 and @BVD7.
The behavior you're getting might be affected by the ongoing investigation mentioned by ChristieAnn above. If you haven't yet, I'd suggest reaching out to our Support Team as they can add you to the list of affected users in this investigation (INV-69524). Once added, you'll automatically receive an email notification of the latest updates.
Once connected, a live representative can also look into your account securely and revisit line 13f of your form 941.
On the other hand, you can get more tips about 941 from these links:
If you have any other follow-up questions about your payroll forms, let me know by adding a comment below. I'll get back to you as soon as I can help you again. Keep safe!
I had reached out via telephone to your support team before posting here, but was told point blank that the reason was due to errors in the client database that could be fixed for several hundred dollars. Not very professional if you ask me.
Thanks for getting back with the Community, JAT1967.
I understand that you've already reached out to our Customer Care team once; however, I'd recommend continuing to get in touch with them about the ongoing investigation. They'll be able to pull up your account in a secure environment, conduct further research, and add the account to our list of affected users.
Be sure to review their support hours so you'll know when agents are available.
Once your account's been added to our list of affected users, you'll receive email notifications about any updates relating to our investigation.
Please feel more than welcome in sending a reply if there's any questions. Enjoy the rest of your day!
I had the exact same issue and lost 3 hours of my life on Thursday on the phone trying to get this resolved. I'm not sure they understand that their form is at fault here - I literally have a client who is brand new this year and has never run payroll anywhere else and the problem is still present. However, if I run a report through Excel out of Quickbooks, the problem is gone so THEIR form is at fault. The VERY nice gal on the phone said they would set up an investigation; hopefully they'll figure that out and stop trying to blame us like we did something wrong in our payroll or don't understand the way the credit works.
Good morning, jeannie997.
Thanks for joining this thread.
The issue you're experiencing in your QuickBooks Desktop account is in relation to INV-69524. The engineers are aware of the problem with line 13f reporting incorrect amounts on the 941 form and are working to get it resolved as quickly as possible. I recommend reaching out to a member of the Desktop Support Team and an agent will be able to get you added to the list of affected companies.
Here's how to get in touch with the team:
1. With QuickBooks open, press the F1 key on your keyboard.
2. Select Contact Us.
3. Enter Support in the field and click Continue.
4. From here you can begin a live chat session with an agent.
The following linked article provides these steps if you ever need them again in the future: Contact the QuickBooks Desktop Customer Support Team
Please feel free to reach back out if you have any other questions or concerns. I'll be here to help in any way that I can.
I'm glad to hear the workaround allowed you to complete your 941, EG59860!
In case anyone missed it, another user mentioned above, "The current work-around for this is to not use the reporting agent form, but the normal Form 941; line 13f doesn't populate at all." This may be worth giving a try if line 13f isn't populating correctly for you.
If the workaround doesn't do the trick, I recommend following the steps mentioned above to get in touch with the QuickBooks Support Team. Once an agent has added you to the list of affected companies you'll automatically receive email notifications regarding updates and the solution.
Don't hesitate to reach back out here if you have any other questions.
Yes, this work around works for now so I can print the 941 and start getting quarterlies sent out Friday, but will we be able to e-file these or do they expect to have the problem fixed in time for e-filing the Reporting Agent Form? Thanks!
We won't be filing electronically as the IRS is woefully behind on issuing PINs for this very thing. We sent the requests for our client PINS in early December, and have yet to receive a single client PIN as of this date.
So I followed your instructions...typed out a whole paragraph about our issue with line 13f...an assistant came on the line and disconnected me. I don't have time to waste right now. Just please include me in a notification when this is fixed on Quickbooks end.