2023 QB Desktop fails to deduct Medicare and Social Security on restaurant servers' checks

Thanks for raising this issue in the Community, @smp52. Accurate payroll calculation is essential, and I'm here to ensure you receive the immediate assistance you need.

QuickBooks calculates your paychecks based on the payroll info you’ve entered. However, since some of your paychecks are calculated differently or incorrectly, this could be because:

• The employee, tax, or payroll item setup in QuickBooks
• The wage limit has been reached
• Your QuickBooks Desktop (QBDT) Payroll and its tax table aren't up to date

Since you've mentioned that the support team has already helped you with reviewing your employee's tax setup and updating QBDT Payroll, your wage limit has likely been reached. To confirm this, you can run a tax and wage summary report.

For more detailed information, visit this article: Troubleshoot paychecks calculating incorrectly.

Although you've already contacted our team, I still recommend reaching out to them as they have all the necessary tools and resources to help you resolve this issue.

Here's how:

1. Open QBDT.
2. Navigate to the Help menu and choose QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Provide a short explanation of your issue, then click Continue.
5. Log in to your Intuit account and choose Continue, then Continue with my account.
6. We'll send you a single-use code. Enter your code and select Continue.
7. Click Chat with us or Have us call you.

Their support hours are as follows:

• QBDT Payroll Basic, Enhanced, or Standard: Monday to Friday, 6 AM to 6 PM PT.
• QBDT Assisted Payroll: any time, any day.

In case you want to print paychecks or paystubs, refer to this article for more guidance: Print or reprint paychecks and pay stubs.

It's our goal to ensure that your payroll runs correctly and smoothly every time. Feel free to return to this thread with any other concerns. Take care.

I did contact support again.  I wanted to install 2024 and I did not see it on my QBA dashboard.  I wanted to see if moving to 2024 would solve my issue.

I discussed it with her, and she looked at my situation.  She said my tables were suspended and she would get them back online.  She said issue was fixed and she then transferred me to a QBA rep to change the status of payroll.  The rep I talked to said it was fine. Nothing needs to be changed now.

I tried to do another sample payroll, and the issue was not fixed.  The last rep tried again to fix it but to no avail.

The reason to move from 2023 to 2024 was to see if that would fix issue.  It did not.  Still not taking out social or Medicare.  Their annual salary runs between 30,000 and 50,000.

I have a payroll Monday and I will see what happens.  If it does not take out social or Medicare I will input manually. 

I have spent about 4 hours on the phone with support and I do have time today.