4/30/2021 Direct deposit delay caused inadvertent bank fees to employees. What can I do?

Thanks for coming by, @carmntodd-gmail-.

I have some information about the direct deposit overdraft fees. Currently, we have a reported case about employees with NSF from the 4/30/2021 Direct Deposit issue. Rest assured our engineers are working on getting this fix.

In the meantime, I recommend contacting our Payroll Support Team. This is to ensure you'll get an update about the resolution status and to get your company added to the list of affected users. Just provide this investigation number INV-58265 for easy tracking.

Here's how to reach out:

1. Go to Help at the top.
2. Scroll down and tap Get help from a human.
3. Select Chat with us or Have us call you.

Additionally, here's a link that covers all the tasks you can do when using the payroll feature. 

Thanks for your patience while we're still working on a fix. Please know that you're always welcome to reply anytime if you still have questions or concerns with payroll.