I am having the same problem on July 24, 2020 on Quickbooks 18 after applying the latest payroll updates.

Very disappointing Intuit.

Wrong answer!  The blank wages for Social Security is a known issue but Intuit doesn't exhibit any concern for their customers by publishing info on this problem. Ridiculous!

If anyone is still having this issue, you will need to:

  -- Download the latest payroll update

  -- Update QuickBooks desktop ( be SURE to check the box to Reset updates)

  -- Close QB

  -- Restart your computer

  -- Launch QB and try again

If your experience is anything like mine, you will need to complete the above steps 3 times before they magically work!  Two hours of my day wasted ... can't wait to pay my next Payroll subscription fee!

JC

Thank you JC! you just saved me those hours of frustration as your fix worked for me (the first time, yay!). I had already updated a couple of times but had not restarted the computer - when I did the ss wages magically appeared on the form 941. Thanks for sharing your fix!

This is ridiculous. Your software should have a link that gives you the option to defer if you choose

to. Not the other way around. ASSUMING that everyone WILL TAKE IT, and then leaving us all in 

a big mess trying to pay the full amount!

I'm so angry. Now it all has to be done manually and there will be inaccurate numbers 

forever it seems.

Any suggestions that might actually work?

Thanks for joining this thread, @Tabfitness.

I see a duplicate post of your concern where my colleague responded.

I'd like to route you to your similar post by clicking this link: https://quickbooks.intuit.com/learn-support/en-us/ffcra-and-cares-acts-including-the-ppp/re-how-do-i....

You may also check out our Payroll news and updates page, to know more info and get links to recent and previous tax tables and forms updates.
 

Keep me posted if you have any other QuickBooks-related concerns. I'm always here to help. Have a great day ahead.

I just received a letter from the IRS. 2nd quarter 2020's 941 has nothing in Taxable social security wages (line 5a) but instead the total amount is listed as Taxable social security tips (line 5b).  I'm currently working on amending the 941. I've checked, and the W2s and W3 are correct, which means that QB Desktop Pro did this for me.  I've been using QB Desktop since the late 1990s, and have never seen this happen before.

Terri

Hey there, @hopsonbiz. 

Thanks for joining in on this thread. Allow me to point you in the right direction. 

If you've tried all the steps listed in this thread, then contacting our Customer Support Team would be the best route at this time. Here's how: 

1. Go to the Help menu. 
2. Choose the QuickBooks Desktop Help option. 
3. Tap the Contact Us hyperlink. 
4. Enter your question and click Let's talk. 
5. Scroll down and choose to Get a callback. 

It's that easy! 

Feel free to come back and let me know how the call goes. We're always here to have your back. Take care!