941 returns missing

Thank you for adding your first post, Julia. I can share information about filing forms in QuickBooks Online (QBO).

Yes, an active payroll subscription is required to submit forms from QuickBooks. Since you just recently canceled your payroll account, you can reactivate it to proceed with filing your 941. Otherwise, you can consult with the IRS for further assistance. This way, they can provide you with alternatives on how you can send the returns outside of QuickBooks.

To know more about 941s, open this link: How QuickBooks populates Form 941.

Additionally, learn more about paying and filing state and federal taxes from this article: Pay and file payroll taxes and forms in Online Payroll.

Leave a comment below if you have any other questions about your returns. I'm always here to help. Have a good one!

I just discovered that Q2 for 2021 (941) was completed but not filed by QB. What are my options? I was applying for ERTC and now this delays my approval. IRS states that it takes 6-8 weeks to process. I don't understand how QB did not file it if all the other 941s were accepted and processed. 

Hi there, @Jblu.

I can see the urgency of this matter, and I want to make sure you can get through this. To help you get around this situation, you'll want to contact our Customer Care Team. This way, they can provide you with the form, and you'll manually file it directly to IRS. I'll write down the steps below to get you going:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account and select Continue and then Continue with my account.

• If you don't already have an account, make sure to Create a new account.

      6. We'll email you a single use code. Enter your code and select Continue.

• If you have more than one account, select the account you want to use and then Continue.

      7. Select to chat with us or Have us call you.

For more details, you can check this article: Contact Payroll Support.

In addition, you can use this year-end checklist to prepare your tax forms in QBDT: Year-end checklist for QuickBooks Desktop Payroll.

@JBlue, feel free to mention me in the comment section below if you need further assistance with this or have any additional QuickBooks-related concerns. I'll be here, ready to help you. Stay safe, and have a nice day!