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January 7, 2019
Question

Accrued Vacation Hours wrong

  • January 7, 2019
  • 1 reply
  • 2 views

Been using QBs for years with no problems. This payroll, ONE employee's accrued vac hrs disappeared. I reentered the correct amount and saved. When I run her paycheck, it does NOT show the hours I just put in. Tried restarting QBs with no luck, the restarted the computer, still no change. Why is it not showing the accrued Vac hrs that show in her employee file when I run payroll?

1 reply

January 7, 2019

Hi there, tenaf. 

 

Thanks for elaborating the situation thoroughly. I've got some information and troubleshooting steps to share with you. 

 

Generally, the information you entered from the employees' payroll profile should reflect on the paychecks created for them. Since the accrued vacation hours isn't showing on the employees paycheck, let's try to update both your QuickBooks Desktop account and payroll tax table. 

 

To Update QuickBooks Desktop:

  1. Go to the File menu, then Close Company/Logoff.
  2. Go back to the File menu and choose Exit.
  3. Right-click the QuickBooks Desktop icon on your desktop, then select Run as administrator.
  4. While on the No Company Open screen, pick Update QuickBooks from the Help menu. 
  5. In the Options tab, choose Mark All and Save.
  6. Mark the Reset Update box in the Update Now tab.
  7. Click the Get Updates button.
  8. Once the Update Complete appears, close and re-open the program.

If you get the message to install update, select Yes. Restart your computer after the installation. 

 

To Download the latest payroll update:

  1. From the Employees menu, choose Get Payroll Updates
  2. Select Download entire payroll update.
  3. Click Update
  4. A message, such as "A new tax table and/or updates to your payroll tax forms have been installed on your computer" will show once the update is complete.
  5. Pick Ok

Here are articles with more details about these processes:

Once done, recreate a sample paycheck for the employee. These steps should refresh the program and reflect the accrued vacation hours. 

 

Please update me with the results. I want to ensure this matter gets resolved. Have a great week! 

tenafAuthor
January 8, 2019

Followed instructions exactly. Unfortunately, the Vac hrs are still incorrect when running payroll, even though they're correct in the employee's file. 

What should I do next?