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Accrued Vacation Hours wrong

Been using QBs for years with no problems. This payroll, ONE employee's accrued vac hrs disappeared. I reentered the correct amount and saved. When I run her paycheck, it does NOT show the hours I just put in. Tried restarting QBs with no luck, the restarted the computer, still no change. Why is it not showing the accrued Vac hrs that show in her employee file when I run payroll?

7 Comments
QuickBooks Team

Re: Accrued Vacation Hours wrong

Hi there, tenaf. 

 

Thanks for elaborating the situation thoroughly. I've got some information and troubleshooting steps to share with you. 

 

Generally, the information you entered from the employees' payroll profile should reflect on the paychecks created for them. Since the accrued vacation hours isn't showing on the employees paycheck, let's try to update both your QuickBooks Desktop account and payroll tax table. 

 

To Update QuickBooks Desktop:

  1. Go to the File menu, then Close Company/Logoff.
  2. Go back to the File menu and choose Exit.
  3. Right-click the QuickBooks Desktop icon on your desktop, then select Run as administrator.
  4. While on the No Company Open screen, pick Update QuickBooks from the Help menu. 
  5. In the Options tab, choose Mark All and Save.
  6. Mark the Reset Update box in the Update Now tab.
  7. Click the Get Updates button.
  8. Once the Update Complete appears, close and re-open the program.

If you get the message to install update, select Yes. Restart your computer after the installation. 

 

To Download the latest payroll update:

  1. From the Employees menu, choose Get Payroll Updates
  2. Select Download entire payroll update.
  3. Click Update
  4. A message, such as "A new tax table and/or updates to your payroll tax forms have been installed on your computer" will show once the update is complete.
  5. Pick Ok

Here are articles with more details about these processes:

Once done, recreate a sample paycheck for the employee. These steps should refresh the program and reflect the accrued vacation hours. 

 

Please update me with the results. I want to ensure this matter gets resolved. Have a great week! 

Not applicable

Re: Accrued Vacation Hours wrong

Followed instructions exactly. Unfortunately, the Vac hrs are still incorrect when running payroll, even though they're correct in the employee's file. 

What should I do next?

Not applicable

Re: Accrued Vacation Hours wrong

Just noticed that in her Sick/Vac tab it shows the Sick/Vac hours accrued to 12/22/18. Everyone else's file shows hours accrued through 12/28/18 which was our last payroll date. However, her sick hours accrued are correct as if it accrued through 12/28. Would it help if I submit everyone else's paychecks, then try creating hers? Would that send and rec'v info, or only send?

Moderator

Re: Accrued Vacation Hours wrong

Hi there, @tenaf.

 

Thanks for getting back with me after trying the steps. I'd be happy to help and add some information to the answer provided by my colleague @VivienJ

 

To ensure that I'm on the same page so that I can best help you, is the accrued vacation hours more or less than what's on the employee's profile?

 

I'm asking this because the date that shows on the employee's profile is the last day of the pay period of the latest paycheck. You may need to review the employee's recent paycheck to verify if this employee was either included on the previous payroll or you already created the paycheck for this current pay period. 

 

If the accrual is less, it's possible that the employee was not included when you create your previous payroll. To fix this, just record the payroll information for that pay period.

 

However, if the paycheck has more hours, then, it's possible that you already created the employee's latest payroll. If so, yes, you can just submit other employees' paychecks.

 

Let me walk you through the steps:

  1. From the Employees menu, select Employee Center
  2. Find and select the name of the employee. 
  3. On the Employee Information section, click the Transactions tab.
  4. Make sure the date is correct.
  5. Double-click the latest paycheck.
  6. Click Paycheck Detail.

If the hours accrued on that paycheck is correct, we might need to unsave the changes you've made to the employee's paycheck.

 

Here's how:

  1. From the Employees menu, go to the Payroll Center.
  2. Click Pay Employees or Resume Payroll Schedule.
  3. Right-click the name of the employee that's highlighted in yellow, then click Revert Paycheck.

You can check out this article for further reference: How to save or revert pending paychecks.

 

Once done, try to create the paychecks to see if it accrue the vacation hours correctly. If you get the same result, feel free to reach out to our Payroll Support. They have extra tools that can pull up your account securely and can run screen sharing to help you get this resolved.

 

Here's how: 

  1. Go to http://payroll.intuit.com/support/contact/.
  2. Select your Payroll Subscription type.
  3. Click Payroll.
  4. Click on the View Contact Info button to get their contact number.

That should point you in the right direction today.

 

Don't hesitate to leave a comment below if you have other concerns about running payroll in QuickBooks Desktop. I'll be happy to help you out.

Not applicable

Re: Accrued Vacation Hours wrong

I thank you, however, I was running out of time to submit payroll before the deadline ( I have a Dr appt tomorrow, so had to get it done today), so I called tech support. They said it was a problem in the "back of the software" and helped me resolve it. I really appreciate your help though! 

Active Member

Re: Accrued Vacation Hours wrong

Do you know what QB Payroll did to "fix the issue in the back of the software"?

QuickBooks Team

Re: Accrued Vacation Hours wrong

Hi Merc, 

 

Let me route you to the best help available so they can privately review your account and get your concern addressed.

 

Since we're unable to view your account here in the Community, I'd recommend contacting our Support Team to help fix your issue.

 

Also, they can pull up and look into your account in a secure environment and explain to you what needs to be done. Here's how to reach them:

  1. Sign into your account.
  2. Click Help.
  3. Click Contact us.
  4. Type your concern.
  5. Click Let's talk.
  6. Click Get a callback.

I also got this article in case you have other questions about payroll: Payroll And Workers.

 

Please reach out to us if you need anything else. Ill be right here to help.

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