Been using QBs for years with no problems. This payroll, ONE employee's accrued vac hrs disappeared. I reentered the correct amount and saved. When I run her paycheck, it does NOT show the hours I just put in. Tried restarting QBs with no luck, the restarted the computer, still no change. Why is it not showing the accrued Vac hrs that show in her employee file when I run payroll?
Hi there, tenaf.
Thanks for elaborating the situation thoroughly. I've got some information and troubleshooting steps to share with you.
Generally, the information you entered from the employees' payroll profile should reflect on the paychecks created for them. Since the accrued vacation hours isn't showing on the employees paycheck, let's try to update both your QuickBooks Desktop account and payroll tax table.
To Update QuickBooks Desktop:
If you get the message to install update, select Yes. Restart your computer after the installation.
To Download the latest payroll update:
Here are articles with more details about these processes:
Once done, recreate a sample paycheck for the employee. These steps should refresh the program and reflect the accrued vacation hours.
Please update me with the results. I want to ensure this matter gets resolved. Have a great week!
Followed instructions exactly. Unfortunately, the Vac hrs are still incorrect when running payroll, even though they're correct in the employee's file.
What should I do next?
Just noticed that in her Sick/Vac tab it shows the Sick/Vac hours accrued to 12/22/18. Everyone else's file shows hours accrued through 12/28/18 which was our last payroll date. However, her sick hours accrued are correct as if it accrued through 12/28. Would it help if I submit everyone else's paychecks, then try creating hers? Would that send and rec'v info, or only send?
Hi there, @tenaf.
To ensure that I'm on the same page so that I can best help you, is the accrued vacation hours more or less than what's on the employee's profile?
I'm asking this because the date that shows on the employee's profile is the last day of the pay period of the latest paycheck. You may need to review the employee's recent paycheck to verify if this employee was either included on the previous payroll or you already created the paycheck for this current pay period.
If the accrual is less, it's possible that the employee was not included when you create your previous payroll. To fix this, just record the payroll information for that pay period.
However, if the paycheck has more hours, then, it's possible that you already created the employee's latest payroll. If so, yes, you can just submit other employees' paychecks.
Let me walk you through the steps:
If the hours accrued on that paycheck is correct, we might need to unsave the changes you've made to the employee's paycheck.
You can check out this article for further reference: How to save or revert pending paychecks.
Once done, try to create the paychecks to see if it accrue the vacation hours correctly. If you get the same result, feel free to reach out to our Payroll Support. They have extra tools that can pull up your account securely and can run screen sharing to help you get this resolved.
That should point you in the right direction today.
Don't hesitate to leave a comment below if you have other concerns about running payroll in QuickBooks Desktop. I'll be happy to help you out.
I thank you, however, I was running out of time to submit payroll before the deadline ( I have a Dr appt tomorrow, so had to get it done today), so I called tech support. They said it was a problem in the "back of the software" and helped me resolve it. I really appreciate your help though!
Let me route you to the best help available so they can privately review your account and get your concern addressed.
Since we're unable to view your account here in the Community, I'd recommend contacting our Support Team to help fix your issue.
Also, they can pull up and look into your account in a secure environment and explain to you what needs to be done. Here's how to reach them:
I also got this article in case you have other questions about payroll: Payroll And Workers.
Please reach out to us if you need anything else. Ill be right here to help.