I can see the urgency of getting this resolved, @DanielacRoberts. And I know the importance of you being able to purchase the "Contractor Payments" feature for your QuickBooks (QBO) account.
However, I suggest contacting our QuickBooks Support Team again. They are the only team with the necessary tools to pull up your account and investigate the cause of the issue. Along with that, they can provide other troubleshooting steps to isolate the problem and check the status of your ticket.
To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.
For future help, here's a resource for your guide in preparing your 1099: Create and file 1099s with QuickBooks Online.
If you have more questions, please comment below. I'd be around to help you more. Take care and stay safe, @DanielacRoberts.
