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Level 1

Admin Privileges a must in order for employee to access GoPayment - CRAZY!!

My employees receive payment-in-full upon completion of their service work.  They each have access to Intuit GoPayment via iPhones.  HUGE PROBLEM that I have to give them FULL ADMIN PRIVILEGES IN ORDER FOR THEM TO ACCESS GOPAYMENT!  This is absolutely absurd!  Am I missing something here.  I have used QuickBooks Pro, then Enterprise, now Online.  Does Quickbooks not realize the ramifications of this?  I have tried every combination of access priviledges and nothing allows them to sign into GoPayment short of Full Admin Privileges.

Solved
Best answer December 10, 2018

Best Answers
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Moderator

Admin Privileges a must in order for employee to access GoPayment - CRAZY!!

Hi there, BAH1.

 

I can bring some clarity to your concern about the Admin Privileges when accessing GoPayment.

 

At the moment, Intuit requires you employees to have a full admin privileges to receive payments when using GoPayment. 

 

If you wish to have a specific user role that allows employees to sign into GoPayment aside from Full Admin Privilege, I'd appreciate if you could send this great suggestion straight to our product developers through feedback. I'll make sure to do the same thing on my end.

Here's how:

  1. Click on the Gear icon.
  2. Click Feedback.
  3. Type in your feedback or feature request.
  4. Click Send Message.

Should you have other questions when using GoPayment, don't hesitate to get back to me as I'm here to answer them for you.

View solution in original post

6 Comments
Highlighted
Moderator

Admin Privileges a must in order for employee to access GoPayment - CRAZY!!

Hi there, BAH1.

 

I can bring some clarity to your concern about the Admin Privileges when accessing GoPayment.

 

At the moment, Intuit requires you employees to have a full admin privileges to receive payments when using GoPayment. 

 

If you wish to have a specific user role that allows employees to sign into GoPayment aside from Full Admin Privilege, I'd appreciate if you could send this great suggestion straight to our product developers through feedback. I'll make sure to do the same thing on my end.

Here's how:

  1. Click on the Gear icon.
  2. Click Feedback.
  3. Type in your feedback or feature request.
  4. Click Send Message.

Should you have other questions when using GoPayment, don't hesitate to get back to me as I'm here to answer them for you.

View solution in original post

Highlighted
Level 1

Admin Privileges a must in order for employee to access GoPayment - CRAZY!!

Thanks for your help.  Hopefully this is something the QBOL team will take into serious consideration soon!

Highlighted
Level 1

Admin Privileges a must in order for employee to access GoPayment - CRAZY!!

Thank you for your help.  Hopefully this is something your QBOL team will regard as a serious matter and correct it soon!

Highlighted
QuickBooks Team

Admin Privileges a must in order for employee to access GoPayment - CRAZY!!

Hello there, @BAH1.

 

I appreciate you sending as your thoughts on this matter. Rest assured your suggestions will go straight to our product developer to let them know you'd like this feature added in QuickBooks.

 

QuickBooks Online is a constantly evolving platform and the voice of users, like yourself, helps steer the changes that occur. Feedback is sent to the Development Team for determining what features and systems to implement for users.

 

Again, thanks for reaching out to us. If you should have other concern with QuickBooks, just post a reply on this thread. I'll be happy to help in any way I can.

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Level 1

Admin Privileges a must in order for employee to access GoPayment - CRAZY!!

It's 9-21-2020 and I'm a fairly new user. I have the same issue, I don't want employees having administrative access to take payments. Is there a way they can just take payments, or in other words, only have access to that module?

Highlighted
QuickBooks Team

Admin Privileges a must in order for employee to access GoPayment - CRAZY!!

Thanks for joining in this thread, @Edward16. In QuickBooks, you can manage a user's access by changing what a user can do and see. 

 

Here's how: 

 

  1. Sign in to QuickBooks as the master admin of the account.  
  2. In the Settings menu, select Manage Users. If you can’t select this, you don’t have permission to manage other users. 
  3. Locate the user you want to edit, and select Edit in the Action column.
  4. Choose the User type in the drop-down menu. 
  5. Select Save. Ask the user to sign out and then sign in to see the change.

 

See this article for more insights: Add, delete, or change user access.

 

Additionally, you have the option to set up a user to take payments only. Doing this won't give them access to your QuickBooks Online account, but they can take payments with GoPayment. 

 

You can also check some useful information under Limited (customers and sales, plus vendors and purchases) outlined in this article: User types and user permissions in QuickBooks Online

 

Feel free to message again if you have additional questions. We're always delighted to help. 

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