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homelinktech
Level 1

Anyone else unable to file Form 941 through Quickbooks?

 
2 Comments 2
Curiosity71
Level 2

Anyone else unable to file Form 941 through Quickbooks?

Rasa-LilaM
QuickBooks Team

Anyone else unable to file Form 941 through Quickbooks?

Hello there, homelinktech.


To ensure I can provide a timely solution, I need some information about your concern. Did you receive any errors when filing the 941 forms?


In the meantime, I have some troubleshooting steps you can try to help get back up and running. To begin, open QuickBooks in a private or incognito window.

 

Private browsing blocks websites from restoring data and is a good place to start to see if the issue is caused by the cache. Here’s how to bring up one.

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Press Ctrl + Shift + P (Mozilla Firefox).
  • Press Ctrl + Shift + P (Internet Explorer).
  • Press Command + Shift + N (Safari).

If you’re able to file the tax return using this type of session, go back to your main browser and clear the cache. This will improve the overall performance of the browser.


However, if you receive the following message “This form will be available soon. Please check back later”. Our engineers are all hands on deck about the issue and working to get the forms available as soon as possible.

 

We’ll have to add your company to the list of affected users to receive email updates. The Community is a public space and I'm unable to collate personal information here security reasons.

 

I recommend you get in touch with our QBO Care Team. They can help you sign up for the notification list in a safe environment.

 

The most up to date contact information can be found below.

 

  1. Click the Help icon at the top to select the Contact Us link.
    qbo contact.png
  2. This will open another window where you can enter the issue/topic.
  3. Tap the Let’s talk button to view the support information.
  4. Choose how you want to contact our QBO Care Team: Start messaging or Get a callback.
    qbo contact.png2.png
  5. Provide this number for easy tracking: INV-48022.

For additional resources, check out the Forms unavailable (blocked) - Federal and State Forms article. It provides detailed information about why the tax forms are not yet available and as well as answers to frequently asked questions.

 

I appreciate your patience while this is being worked on. Reach out to me if you need some help with QuickBooks. I’m more than happy to assist further. Have a good one.

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