Anyone have issues paying direct deposit because "Intuit is not working?"

Hello there, @Concerned1. 

Thanks for visiting the Community today. We want all the employees to get paid on time using QuickBooks direct deposit. I've checked our records and couldn't find any issues similar to direct deposit not working. 

One of many reasons direct deposits are delayed a day is when the payday falls on a bank holiday. Feel free to read this article: How do federal holidays affect my direct deposit?

In some instances, company might be on a 2 or 5-day direct deposit lead time. See this article to learn some more: Pay your employees on time.

Let me know if you have additional concerns about the direct deposit process in QuickBooks Online. I'd be happy to help you again. 

Good morning Katherine,

(I think my prior reply was lost - if this is a duplicate I apologize.)

Thank you for the reply.  You've pretty much confirmed what I thought was going on - that the employer was not paying on time and using Quickbooks as a scapegoat.  This will be 5 out of the last 8 pay periods that they have done this. 

Is there a way I can confidentially provide the employer name to 100% confirm that they have not contacted Intuit since the July 31 pay period due to problems with direct deposit/Quickbooks being 'down'?  Not only does this greatly affect the employees, it is illegal and it makes Intuit look bad to a whole company of professional people, many of which work at other major institutions in Southern California.

Thank you again.

@Concerned1   You can try to contact QB/ Intuit, but unless you are on the account, or can provide the correct acct info, they likely won't give you any information.  

It sucks that this is happening.  But FYI, QB/ Intuit IS that bad of a company.  

Good luck in your quest. 

Thanks for getting back with the Community, Concerned1.

Since you're receiving a message about payroll not working, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how to contact payroll support in QuickBooks Online:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Here's how to contact payroll support in QuickBooks Desktop:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
2. Click Contact Us.
   
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
   
4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.

If there's any additional questions, I'm just a post away. Have an awesome day!

As per all your advice (QB responses).  I have tried all your instructions, but still does not work. 

I was asked to verity the deposit so that Direct deposit will work.  I made payroll on the 11/09 but was never sent a deposit for verification.  I contacted CS via chat on 11/13 and was told the verification deposit would be made by the 11/17.  Here it is 11/22 and still no deposit.  QB online keeps asking me to "Verifty deposit" but NO deposit has been made to my bank.  Now what?   I have reverted back to paper check.  This seems to be the only solution.  

Hello RBinkley1,

Thank you for keeping us updated here in the Community. I'm here to help you activate direct deposit to process seamless payroll for your employees in QuickBooks.

The test transaction amount of less than $1.00 will be posted to your bank account within 2-3 banking days after setting up your bank account in QuickBooks Desktop Payroll. I recommend checking your bank account statement or contacting your bank to verify the test transaction amount.

If there are no test deposits, contact our Payroll Support Specialists again. They can assist you further and ensure you'll get the small amounts needed for the activation.

Our Customer Support Team for Basic and Enhanced is available from 6 AM - 6 PM PT (Monday - Friday). For Assisted Payroll, any time, any day. See the steps to get a hold of a specialist:

1. Open QuickBooks Desktop.
2. Click the Help tab at the top menu bar.
3. Select QuickBooks Desktop Help.
4. Enter your concern, then hit Continue.
5. Choose Get a callback.

Additionally, did you know there's a way to identify the type of payroll subscription you're using to process payroll in QuickBooks Desktop? I have a link here you can use as a reference for your payroll service: Find your QuickBooks Payroll service.

Let us know if you need more assistance activating direct deposit by leaving a reply. We're always ready to lend a hand. Take care, and have a great rest of the day.

I did talk to a payroll specialist and they said the transaction would take until 11/17.  Still no deposit made. 

They said they would have to contact support.  Still no help.  QB Online has several issues.  I also get the "OOps try back later"  message.  Sounds like this program has several problems.