Thanks for visiting us today, pjdelehanty. I'll make sure you can contact the Payroll Support Team to address your concerns promptly.
Beforehand, have you encountered a specific error message while trying to contact our Payroll Support?
Are you having trouble finding live support's contact number? If so, visit this article and click the QuickBooks Online Payroll dropdown to see it: Contact Payroll Support.
On the other hand, you may also post general QuickBooks questions here in the Community, but not account-related ones, like billing, payroll correction, ongoing case numbers, etc. Just post your question below or create a new thread so we can respond.
If you still require contacting our live support team and the issue persists, let's perform some troubleshooting to rectify the issue you're having. We can start by signing into your account through a private/incognito window if you haven't tried it. The private window will not save any history, making it a good place to identify browser problems. Here's how:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Once you're in incognito mode, contact our Payroll Support once again and see if it works. If everything works fine using a private window, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.
Additionally, you can pull up a variety of payroll reports in QBO that will give you a closer look at your employee's total wages, deductions, and tax information in a certain period. Refer to this article for the complete list of available payroll reports and how to pull them up: Run payroll reports.
Feel free to reach out to the Community again if you have any other concerns or follow-up questions about your payroll issues. I'll be here and ready to help anytime.
