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userpetereheisler
Level 1

April 30th 2021 payroll direct deposits delayed. Can you tell me why?

 
3 Comments 3
JessT
Moderator

April 30th 2021 payroll direct deposits delayed. Can you tell me why?

Hi userpetereheisler,

 

We've received similar concerns from other posters. You can follow this post: https://intuit.me/3e5Fjjk

 

You can comment on that post if you have other concerns.

Andi M
Level 1

April 30th 2021 payroll direct deposits delayed. Can you tell me why?

Jess-it seems like it is a QB issue. Do you know when employees will be paid?

K_Siman
Intuit

April 30th 2021 payroll direct deposits delayed. Can you tell me why?

Hello, @Andi M and @userpetereheisler. I understand how frustrating this is and how important it is for our customers to pay employees on time and promptly. Right now our team is aware of this issue with direct deposits and is working on getting this resolved ASAP.

 

Currently, the bank/financial institution has until 5 pm to deposit the money to the employee accounts. Regardless, we're actively tracking each of our affected customer accounts to see if we can provide a more accurate time frame and get employees paid sooner.

 

It's very important that you DO NOT cancel payroll and create paper checks. 

 

We'll monitor the situation closely and keep you all included in any updates as they come to us here in the Community.

 

Thank you for your patience while we work on this issue.

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