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eagleeyelawncare
Level 1

Are you having issues being contacted by a supervisor about unresolved issues

I was told a supervisor was going to call me in 30 minutes a week ago. Issue with updating info on app. Phone number and requesting a new debit card.
1 Comment 1
jeanbiverly_
QuickBooks Team

Are you having issues being contacted by a supervisor about unresolved issues

Thanks for bringing this up in the Community, @eagleeyelawncare.

 

To follow up on your case, I suggest reaching out to our support team again. Here's how:

 

  1. Log in to your QuickBooks Online (QBO) company.
  2. Navigate to the Help (?) menu.
  3. Open the Search tab and select Contact Us.
  4. Pick a topic to connect with the appropriate support.
  5. Choose the Chat or Callback option.

 

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Could you give more details about the information you want to update? This will help me provide more targeted steps.

 

For now, I recommend checking out these articles for guidance on updating your account info and requesting a new debit card:

 

 

If you have any other QBO-related concerns, feel free to share them here in our space. We're here to help in any way we can. Take care.

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