Assisted Payroll

On 12/21/21 we called support to fix a problem with vendor direct deposit. We were told the problem was the limit and they could raise it in two days. The next day we could not open our QuickBooks because Intuit said we had cancelled our account. We had received emails at 3am telling us we requested all our services with QuickBooks be cancelled. We did not do this. After six hours with five different people, we got our Diamond version back up, but direct deposit and more importantly Assisted Payroll were not part of our services. When they did get Assisted Payroll service restored, we cannot do payroll because it can’t upload our prior transactions. Every attempt to fix the problem, including sending the file to be repaired has not worked. We have 25 employees we need to pay. How do we get in touch with someone higher up in Assisted Payroll to fix our problem? Just calling payroll support does not work.