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On 12/21/21 we called support to fix a problem with vendor direct deposit. We were told the problem was the limit and they could raise it in two days. The next day we could not open our QuickBooks because Intuit said we had cancelled our account. We had received emails at 3am telling us we requested all our services with QuickBooks be cancelled. We did not do this. After six hours with five different people, we got our Diamond version back up, but direct deposit and more importantly Assisted Payroll were not part of our services. When they did get Assisted Payroll service restored, we cannot do payroll because it can’t upload our prior transactions. Every attempt to fix the problem, including sending the file to be repaired has not worked. We have 25 employees we need to pay. How do we get in touch with someone higher up in Assisted Payroll to fix our problem? Just calling payroll support does not work.
I wish I could make it better, @Harvester180.
Even if you already reached out to our team online, I still recommend contacting our Customer Care Support. You can work with one of our specialists that has the tools needed to address this matter timely.
Use this article for the contact details and the best time to connect with our support: Contact QuickBooks Desktop Support. I want to include that reaching out to our Customer Care Support is best during business hours from 6 AM-6 PM PT Monday-Friday.
I'm adding this reference for tips and guides to utilize in preparation for the coming year-end: Complete Certain Tasks in QuickBooks to Prepare for the New Fiscal or Calendar Year.
Don't hesitate to post a reply if you have other questions or concerns with payroll settings. I'm always around happy to help. Take care and stay safe!
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