Auto mileage tracking hasn't been working for about 2 weeks. What's going on?

We're aware of your need to get this issue fixed as soon as possible, Tdillon.

Please know there's an ongoing investigation regarding your automatic mileage tracking feature concern. Our product engineers are closely working to come up with an immediate resolution. However, we currently don't have the exact time frame for a fix.

Hence, I recommend contacting our customer support team to be added to the list of affected users. This way, you'll receive timely updates regarding this issue via email.
 

Here's how:

1. Sign into your QuickBooks Online account.
2. Select Help (?).
3. Go to the Search tab and select Contact Us.
4. Pick the topic you need help with or tap on Ask about something else, then type in your concern.
5. Click on Continue.
6. Decide how you would like to connect with our support.

In the meantime, you can manually add your trips.

On the other hand, you might want to scan this material for guidance if you need to enter and give mileage reimbursements: Reimburse employees' mileage and vehicle expenses in QuickBooks Online.

If you have further concerns about recording mileage in QuickBooks Online, please respond to this thread. We're always available to address any inquiries you may have.

Yep, same here.  Auto mileage tracking stopped after October 3, 2024.  Still doesn't work.

I recognize the significance of the auto mileage tracking feature in your QuickBooks Online (QBO) in documenting the distance traveled for your business, Rainbowpanda. Let me help you resolve this matter by laying out scenarios applicable to your situation.

To start, if you’re using an iOS device, let's check your location settings to ensure the QuickBooks Online (QBO) mobile app can operate in the background. This will allow the app to track your trips even when it’s not actively open on the screen. Here are the steps you can follow:

1. Go to your iOS device Settings.
2. Look for the QuickBooks app.
3. Choose Location, then click Always.
4. Turn on the Motion & Fitness, Background App Refresh, and Cellular Data options.
5. Once done, close your settings.
6. If a prompt appears about Background and Location use, choose Always Allow.

After ensuring your device's location is enabled and your mileage isn't tracking, kindly check if you're connected to a hotspot while driving, as this can interfere with trip recording.

In addition, ensuring that your QBO mobile app is updated to the latest version helps it run smoothly and resolves issues with mileage tracking. To check if your app is up to date, follow these steps:

1. Go to the App Store, then select your profile.
2. Scroll down and look for the QBO app.
3. Click on the QBO app section.
4. If you see the option, select Update.

Furthermore, for additional troubleshooting steps in resolving your mileage tracking concern, refer to this article: Fix mileage tracking issues in the QuickBooks Online mobile app.

However, if you're using an Android device to track your trips in QBO, know that an investigation has been rolled out regarding this matter. Rest assured that our Product engineers are doing their best to resolve this issue. With that, I highly suggest contacting our QBO care team support to be included in the list of affected users and receive the latest updates via email.

Please note that the availability of our QBO care team support hours depends on your subscription. Here's the list:

• QBO Simple Start, Plus, and Essentials support teams are available Mondays to Fridays from 6 am to 6 pm and Saturdays from 6 am to 3 pm following Pacific Time.
• QBO Advance user support team is available 24/7 for assistance.

Additionally, this material also covers steps in reimbursing employees for mileage and vehicle expenses incurred while using their cars for business purposes: Reimburse employees' mileage and vehicle expenses in QuickBooks Online.

Don't hesitate to hit the reply button and comment below if you have more questions about tracking your trips in your QBO app. I'll be here to answer them at any time. Keep safe!