Automatic paycheck with Direct Deposit has incorrect Correction after adjusting W-2

Hello there, @Henry.

It isn't the kind of experience we want you to come across, and I appreciate you sharing this experience with us. I can see the urgency to get this fix so you can process your payroll.

I've checked our records and see a case number of your concern that was being handled by our Tax Correction Team. Please note that we'll have someone look into this matter to get this resolved.

However, I'd still encourage you to contact us again in the Comunity if you don't receive any calls or emails with your concern in a few business days. This way, we can follow up and look into this case.

Once everything is in order, you can check the accuracy of the taxes and employee contributions by running payroll reports and managing your payroll schedules: 

• Set up and manage payroll schedules
• Run payroll reports in QuickBooks Online Payroll

Please don't hesitate to post again here in the Community if you have other concerns about QuickBooks. We're always ready to help.

hello @JoesemM ,

I appreciate your quick response, but I'd still like to clarify on the issue. I believe the case number you mentioned was for my W-2 correction to adjust the HSA contribution, which led to the issue of incorrect Paycheck Correction. But I don't know there is a case to address the Paycheck Correction issue which blocked my monthly salary payment. I am not aware of a timeframe when, if at all, this issue will be addressed so that I can get paid.

Can you check into this paycheck status, what's the case number if any? Better if you can also check the status / timeframe for the W-2 correction? 

Thanks.

Hi there, @Henry. Let me help share additional details about your paycheck corrections in QuickBooks.

Since Community is a public forum, we're unable to access your account information and check any paycheck status for security purposes. That said, I'd suggest contacting our Payroll Support Team again. They can provide a case number, updates on your paychecks, and other troubleshooting steps to get this fix.

Here's how:

1. Go to the Help menu.
2. From the Assistant tab, enter a brief description of your concern.
3. Then, type Talk to a human.
4. Select Yes, then Get help from a human.
5. Choose either Start a Chat or Have us call you.

 For more details about our support availability, refer to this article: Contact Payroll Support. 

Also, I'll be sharing these articles that will guide you in creating and printing your paychecks in QuickBooks:

• Manually enter payroll paychecks in QuickBooks Online
• Print or reprint paychecks and pay stubs

Please know you can continue to reach me here with any additional questions. I'll be standing by for your response. Have a good one.