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KTB
Level 1

Batch Deposits

I have Intuit as my  Credit Card/Debit Card Company.  How can I tell when you add a batch payment to my account who it is for??  

Can someone please....... Call me and explain this as I have spent quite some time each time trying to figure out who to credit as it gives random names and I have to reconcile the account .

I have made 3 phone calls to quick books last week and the week before and they actually called about this to you as well..

I would greatly appreciate some assistance with this as I want to keep the books correct.

My number is [removed].

Looking forward to hearing from someone..

Thanks, Kaye Buckler/Pest Care

1 Comment
Rasa-LilaM
QuickBooks Team

Batch Deposits

Thanks for dropping by the Online Community, KTB.


I appreciate you letting us know that you already contacted our support team about the issue. I want to be sure your concern is properly addressed.


The Community is a peer to peer forum, I'm unable to request the sensitive information required to pull up your account. I know you've already called our support team, but I recommend giving it another try.


If you have the case number handy, I suggest providing it to our Merchant Services Team. They’ll be able to review the notes from the previous agents and perform the necessary steps to resolve the issue.


Upon giving them a call, the customers' name should now show on the deposits.


For future reference, here’s an article with detailed information on how are the deposits and fees recorded in QuickBooks Payments: QuickBooks Payments Deposits FAQ.


That should get you in the right direction. Let me know how the call goes. I want to make sure this is taken care of. Have a good one.

 

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