I appreciate you letting us know that you already contacted our support team about the issue. I want to be sure your concern is properly addressed.
The Community is a peer to peer forum, I'm unable to request the sensitive information required to pull up your account. I know you've already called our support team, but I recommend giving it another try.
If you have the case number handy, I suggest providing it to our Merchant Services Team. They’ll be able to review the notes from the previous agents and perform the necessary steps to resolve the issue.
Upon giving them a call, the customers' name should now show on the deposits.
For future reference, here’s an article with detailed information on how are the deposits and fees recorded in QuickBooks Payments: QuickBooks Payments Deposits FAQ.
That should get you in the right direction. Let me know how the call goes. I want to make sure this is taken care of. Have a good one.