Let me help share how you can inactivate a customer, tmac4.
You can make the customer inactive by searching them on the Customers tab of the Sales menu. Also, QuickBooks Online has two different user interfaces and some features are only available in certain views.
Also, may I know if you are using supported browser when deactivating your customer? If so, you can attached screenshot and check us here if they have reported issues and investigate the cause so they can come up with the fix for this unexpected behavior.
Feel free to browse through these links for more options on how you can manage your customers and ways to keep track of their transactions:
Don't hesitate to drop a comment or post new questions in the Community if you need more help with customers. We're always here to provide our assistance again.
