I got you, @Carolexx. I'll provide the steps for contacting our support team in QuickBooks Online Payroll. We understand the frustration of not having this process as anticipated and the significance of getting this fixed as quickly as possible.

In this case, I urge you to call our support team so they can further assist you on how to remove the unused state.

Please see the steps below:

1. Log in to your account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.

For your convenience, here are the support hours for different QuickBooks Online plans:

Plus, Essentials, Simple Start:

• Monday to Friday: 6 AM to 6 PM PT
• Saturday: 6 AM to 3 PM PT

Advanced:

• Support is available anytime, any day.

If you wish to call QuickBooks DEsktop support you can see this article for the detailed steps: Contact Payroll Support.

The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.

I have done that and unfortunately QBO is still expecting me to file in a different state simply because of an employee address.  The employee works in NC, business is in NC, yet because employee uses a NY address, QBO expects me to file in NY.  This is a very common scenario, especially with college students.  Nothing seems to work, and I'm currently on hold with QB (hitting 45 minutes).  This is not the first issue I've have with QBO payroll service.  Hard to recommend this product.

Thanks for taking the time to share your concern here in the Community, carolsprague.

I understand the importance of having an accurate setup of your payroll information. Let me provide some information regarding tax filing with different addresses in QuickBooks Online Payroll.

When setting up payroll, you'll need to enter the necessary details, including the business location and employees' addresses. To stay compliant with tax regulations, the system prompts you to enter the information for each state, despite them being different ones. Additionally, some agencies have reciprocity agreements and may require employers to file and pay taxes for each one.

Furthermore, I recommend getting in touch with state withholding and unemployment insurance agencies to confirm which taxes apply to your situation.

For more information, you can check out these helpful resources:

• Which states have reciprocal agreements?
• Set up employees and payroll taxes in a new state

For future reference, here's a guide on running payroll reports to get an overview of your business and employees: Run payroll reports.

If you have any further concerns about setting up payroll in QuickBooks, please don't hesitate to reply to this post. I'm just one post away to help you out.

You all literally did not answer her question. None of the comments are helpful 

So sad that I just read this thread. I am transferring over 50 clients to Quickbook and just had the same issue when a client has an employee whose address is out of state. After reading this thread now, I have decided to stop the transfer. I’d better stop Quickbook payroll services to avoid the huge charge for multiple states filling that doesn’t even exist.