I got you, @Carolexx. I'll provide the steps for contacting our support team in QuickBooks Online Payroll. We understand the frustration of not having this process as anticipated and the significance of getting this fixed as quickly as possible.

In this case, I urge you to call our support team so they can further assist you on how to remove the unused state.

Please see the steps below:

1. Log in to your account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.

For your convenience, here are the support hours for different QuickBooks Online plans:

Plus, Essentials, Simple Start:

• Monday to Friday: 6 AM to 6 PM PT
• Saturday: 6 AM to 3 PM PT

Advanced:

• Support is available anytime, any day.

If you wish to call QuickBooks DEsktop support you can see this article for the detailed steps: Contact Payroll Support.

The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.

I have done that and unfortunately QBO is still expecting me to file in a different state simply because of an employee address.  The employee works in NC, business is in NC, yet because employee uses a NY address, QBO expects me to file in NY.  This is a very common scenario, especially with college students.  Nothing seems to work, and I'm currently on hold with QB (hitting 45 minutes).  This is not the first issue I've have with QBO payroll service.  Hard to recommend this product.

Thanks for taking the time to share your concern here in the Community, carolsprague.

I understand the importance of having an accurate setup of your payroll information. Let me provide some information regarding tax filing with different addresses in QuickBooks Online Payroll.

When setting up payroll, you'll need to enter the necessary details, including the business location and employees' addresses. To stay compliant with tax regulations, the system prompts you to enter the information for each state, despite them being different ones. Additionally, some agencies have reciprocity agreements and may require employers to file and pay taxes for each one.

Furthermore, I recommend getting in touch with state withholding and unemployment insurance agencies to confirm which taxes apply to your situation.

For more information, you can check out these helpful resources:

• Which states have reciprocal agreements?
• Set up employees and payroll taxes in a new state

For future reference, here's a guide on running payroll reports to get an overview of your business and employees: Run payroll reports.

If you have any further concerns about setting up payroll in QuickBooks, please don't hesitate to reply to this post. I'm just one post away to help you out.

You all literally did not answer her question. None of the comments are helpful 

So sad that I just read this thread. I am transferring over 50 clients to Quickbook and just had the same issue when a client has an employee whose address is out of state. After reading this thread now, I have decided to stop the transfer. I’d better stop Quickbook payroll services to avoid the huge charge for multiple states filling that doesn’t even exist. 

I have the same issue.  I've tried multiple times.  I have a client that is a summer camp.  Students come from multiple states to work at the camp during the summer.   Support staff don't understand.  Please join me in letting QuickBooks development team know about this issue by clicking your gear icon and Feedback.  Let them know the problem and solution.  I do not want QuickBooks online to automatically create a state based on my employee's address unless I mark them as a Remote or Roaming Worker.  I only want states auto created based on Work Location or if an employee is marked as Remote.  Give me the option to tell QuickBooks to not create a State filing liability based on the Workers Home Address!!

I found a possible solution.  I had not noticed before or it was a recent update.  In the employee profile, I can enter an "Address" and a different "Mailing Address".  I'm entering the company address as the employee's address and the address that I want on the W-2 as the Mailing Address by unchecking the box that the Mailing Address is the same!  Hopefully!

I am in MI and I have payroll online prompting me to file forms for KY and CA. I have gone through the gear icon, I have gone into payroll settings and employees to see if someone has another state listed and they do not. I only have one work location listed and it is accurate. How do I remove these prompts? I've not registered or done business in these states.

It's disheartening to see how troublesome this is.

Thanks for joining this thread, ndingwell.

If you've already preformed each of the troubleshooting processes mentioned by my colleagues throughout this thread, but are still being prompted to file forms for states you don't do business in, I'd recommend getting in touch with our Customer Care team.

They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
2. Click Contact Us.
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

I've also included a detailed resource about working with payroll which may come in handy moving forward: Register for your payroll state account numbers

Please feel welcome to send a reply if there's any questions. Have a great Monday!