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Join nowIn an attempt to correct an error, two paychecks were processed for direct deposit (and already deposited into the employee's account). Can I void one of the checks even though it has processed?
In voiding a paycheck, Leeann. There are two workarounds I can provide. Let me share that with you.
First, if the error you're referring to is with the amount. You can void it if you have the option on your screen.
Follow these to void the paycheck:
However, if you don't have the option of voiding the check, I suggest contacting our support for them to assist in voiding the paycheck for you.
I'm sharing these articles for you to check and assist with your paychecks:
Keep me posted if you still have concerns with your payroll. Have a great day!
I appears that I can void the check. Does that mean the funds will be returned to the company account? I wasn't sure since it has already been sent via direct deposit.
I do have the option to void the check. Does this mean that the funds will return to my company account even though the direct deposit has cleared the employee's bank?
Hello there, Leeane.
If the direct deposit has cleared the employee's bank, your funds will not return to your company's account even if you void the paycheck because it's already been processed. However, you can perform an internal agreement to return the amount or request a direct deposit reversal.
You can request a direct deposit reversal five business days from the pay date (US). But this doesn’t guarantee that the funds will be recovered.
Here's how to submit a request:
For more detailed information about the process, check out this link: Reverse a direct deposit in QuickBooks Payroll.
Visit this article about the different troubleshooting instructions when handling issues with direct deposit: Handle a direct deposit paycheck that was not received by an employee.
I'll get back to you if there's anything else you need to know about managing employee paychecks in QuickBooks Online. Kindly notify me by leaving a comment below. Have a good one.
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