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Can't accept my employer's Quickbooks invite

My employer wants to invite me to her business's Quickbooks Online Essentials group. We tried this once to moderate success, but my permissions were messed up and we had to try again. Now no matter how many times she tries to send an invitation, Quickbooks tries to log in using my existing intuit account, after which I'm told I don't have a Quickbooks Online account. How can I fix this?

2 Comments 2

Can't accept my employer's Quickbooks invite

Hello there,@katefishman1. 


When your employer trying to re-invite you as one of the users of her QuickBooks Online account, your employer needs to delete your exiting access and invite you again. 


  1. Go to the Gear icon and select Manage Users.
  2. Click the drop-down arrow under the Action column and choose Delete
  3. Then, re-invite the user by clicking the Add user button.
  4. Follow on-screen instructions to complete the process.


Note: After re-inviting you, enter the email address that your employer uses to invite. This ensures you'll be able to accept your employer's invitation. 


If the same thing happens, it could be a browser data issue. To check if this is the case, use a private window:


  • Press Ctrl + Shift + N on your keyboard for Google Chrome and Mozilla Firefox
  • Press Command + Shift + N for Safari


Then, check your email and use the correct credentials to access your employer's QBO account. If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different one


Use these articles for more insights about roles and access rights in QuickBooks Online:



Keep me posted on how it goes. Also, if you have more questions about accepting the invitation in QuickBooks, you can post them here. I'll be around whenever you need help. Take care and stay safe.


Can't accept my employer's Quickbooks invite

Hi katefishman1,

Hope you’re doing great. I wanted to see how everything is going about he accepting your employer's invite in QuickBooks. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

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