Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowMy employer wants to invite me to her business's Quickbooks Online Essentials group. We tried this once to moderate success, but my permissions were messed up and we had to try again. Now no matter how many times she tries to send an invitation, Quickbooks tries to log in using my existing intuit account, after which I'm told I don't have a Quickbooks Online account. How can I fix this?
Hello there,@katefishman1.
When your employer trying to re-invite you as one of the users of her QuickBooks Online account, your employer needs to delete your exiting access and invite you again.
Note: After re-inviting you, enter the email address that your employer uses to invite. This ensures you'll be able to accept your employer's invitation.
If the same thing happens, it could be a browser data issue. To check if this is the case, use a private window:
Then, check your email and use the correct credentials to access your employer's QBO account. If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different one.
Use these articles for more insights about roles and access rights in QuickBooks Online:
Keep me posted on how it goes. Also, if you have more questions about accepting the invitation in QuickBooks, you can post them here. I'll be around whenever you need help. Take care and stay safe.
Hi katefishman1,
Hope you’re doing great. I wanted to see how everything is going about he accepting your employer's invite in QuickBooks. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.
Looking forward to your reply. Have a pleasant day ahead!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.