Hello there,@katefishman1.
When your employer trying to re-invite you as one of the users of her QuickBooks Online account, your employer needs to delete your exiting access and invite you again.
- Go to the Gear icon and select Manage Users.
- Click the drop-down arrow under the Action column and choose Delete.
- Then, re-invite the user by clicking the Add user button.
- Follow on-screen instructions to complete the process.
Note: After re-inviting you, enter the email address that your employer uses to invite. This ensures you'll be able to accept your employer's invitation.
If the same thing happens, it could be a browser data issue. To check if this is the case, use a private window:
- Press Ctrl + Shift + N on your keyboard for Google Chrome and Mozilla Firefox.
- Press Command + Shift + N for Safari.
Then, check your email and use the correct credentials to access your employer's QBO account. If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different one.
Use these articles for more insights about roles and access rights in QuickBooks Online:
Keep me posted on how it goes. Also, if you have more questions about accepting the invitation in QuickBooks, you can post them here. I'll be around whenever you need help. Take care and stay safe.
