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dtharappel
Level 1

Cannot open my quarterly or w2 forms?

 
4 Comments
infoatalaskagaloredotcom
Level 1

Cannot open my quarterly or w2 forms?

Not working for us either!!!

Joyce_P
QuickBooks Team

Cannot open my quarterly or w2 forms?

This can be a cache-related issue, dtharappel and infoatalaskagaloredotcom.

 

You can try a few troubleshooting steps to check if we can open the quarterly or W-2 forms.

 

You can open an Incognito window and do the task there. If it works, you can go back to the main browser and clear the cache. This way, the internet files that may be causing the cache issue will be deleted. Then, I recommend using different browsers like Google Chrome, Mozilla Firefox and Internet Explorer.

 

Please let me know if you can open the quarterly and W-2 forms.

Danw989
Level 1

Cannot open my quarterly or w2 forms?

try turning popul blocker off

JanyRoseB
QuickBooks Team

Cannot open my quarterly or w2 forms?

Hi there, @Danw989.

 

Thanks for joining this thread. I'm here to guide you to the right support so you can get the help you need. 

 

Have you tried to process the troubleshooting steps provided by @Joyce_P? If the issue persists, I encourage you to get in touch with our QuickBooks Online Support Team to investigate this further. They can also create a new investigation for this issue and once it has been open, you'll be receiving an email notification about the updates and progress. 

 

Here's how you can contact our phone support:

  1. Go to: Get help with QuickBooks Online.
  2. Click the contact us link. 
  3. Select the Search for something else, and type-in Customer Support
  4. Click Search.
  5. Scroll-down and click Get Phone Number

For additional reference, you can check these articles: 

Please let me know how it goes. If you have any other questions about the W-2 Form don't hesitate to leave a comment below. I'm always here to help. 

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