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Hello, alex-pearce.
I'm here to provide insight into using direct deposit in QuickBooks Online.
When using the direct deposit feature, you can only use a standard checking account for funding employees. In case you need more information about how this works, I'm adding the article I recommend on this: Set up your company payroll for direct deposit.
Please let me know if I can be of additional assistance. I wish you a wonderful week ahead.
Hi alex-pearce,
You can use the Direct Deposit feature to pay your employees using Credit Card. Note: If your bank is one of the eight partner banks, you can connect your bank instantly. Otherwise, you'll go through our regular bank verification process. This will take up to 3 business days activate direct deposit.
Here are the steps:
You can also check this article for more information: Set up your company payroll for direct deposit.
Please let me know if you have any additional questions. Thanks.
Hi RenjolynC,
Thanks for the response. I already have Direct Deposit setup with my checking account but wanted to run it with my credit card this time around. That being said, I tried following your instructions but I am not seeing the Direct Deposit option under the Payroll and Services section.
Hello there, alex-pearce.
Thank you for getting back to us. I'm here to provide the support you need with changing the funding account for Direct Deposit.
I've checked here, and we haven't received any reports from other users regarding the missing option. To isolate the issue, we can perform some basic troubleshooting.
We can start with logging into your QuickBooks account through a private browser. I'm adding the shortcut key below depending on the browser you're using:
If you're able to see the option, we can switch back to your regular browser and clear its cache. If the same thing happens, I recommend using a different browser.
Please let me know how this goes, and I'll be sure to get back to you. I'll be on a lookout for your response.
Hi AlcaeusF,
The option is missing in the desktop version of QBO, Chrome, Safari, and Chrome Private.
To confirm, here is my path: Gear Icon > Company Settings | Payroll Settings. There is no option anywhere that says "Direct Deposit".
Keep in mind that I have already setup direct deposit for payroll in the past, so if this option is only available for the first time setup, I'm passed that. Also, my subscription is for the Enhanced Payroll service, so not sure if some options are hidden with that.
I ended up having my employee send my company an invoice via Paypal so my company could pay the employee's check with the credit card, but I would like to figure out how to do it in QBO if I need to do this again in the future.
Hi again, alex-pearce.
Thank you for getting back to me and for providing additional clarification about what you've tried on your end to change the funding account.
I've checked your screenshot and have identified that you're one of the users using the new platform of QBOP. The steps provided by my colleague @RenjolynC is applicable for users with the old view.
Here are the steps you can follow:
I'm adding the screenshot for additional reference:
Thanks for coming to the Community, wishing you a wonderful rest of your day.
Thanks AlcaeusF, I see that screen now, but it looks like I can only connect bank accounts from the menu that pops up. Is there a way to change the account to a credit card?
Its a chase account and when I go through the connection process, it only shows my checking account there, not the credit card.
Hello, alex-pearce.
I'm here to provide insight into using direct deposit in QuickBooks Online.
When using the direct deposit feature, you can only use a standard checking account for funding employees. In case you need more information about how this works, I'm adding the article I recommend on this: Set up your company payroll for direct deposit.
Please let me know if I can be of additional assistance. I wish you a wonderful week ahead.
That’s not what I understood based on what @RenjolynC said earlier. Is there no way to pay employee payroll in QBO via credit card then?
Thanks for reaching back out to us, @Anonymous.
Allow me to join this thread and provide some information about paying an employee through a credit card in QUickBooks Online.
Currently, paying an employee using a credit card isn't an option for us. As my peer AlcaeusF mentioned above, using the direct deposit feature or even writing regular checks only allows you to use a standard checking account for funding employees.
I can see how this feature can help you run your business easier. I'd encourage you sharing this idea to our product Product Developers. Doing this helps them understand where we can improve and what features should be added so we can better serve you. Just click on the Gear icon and select on Send Feedback Online to send your suggestion.
Also, you can visit our QuickBooks Online Blog to be updated about our latest happenings. Through this, you're able to get the newest news, features, and updates about QuickBooks Online and what our Product Care Team is working on.
In case you need additional assistance, you can always reach out to our Customer Care Team through this contact information:
Please let me know if there's anything else you need. I'll be around to help you out. Have a great day!
Thanks @BettyJaneB, I’ll go ahead and do that. I think this is a very important feature to include, especially given what is going on with the government right now and the general lack of cash flow for employers.
Hello again, @Anonymous.
Your willingness to help us improve our products is highly appreciated. I will also do my part and raise this concern to our developers so this will be taken care of.
Please know that the Community is always here whenever you need it. Wishing you and your business continued success.
i need my credit card payment please Invoice number: 10001272977069 other one Invoice number: 10001279561666 please i want this my amount please
Thank you for turning to the Community about your payment concern.
I recognize the value of time and money when running a business, especially during this time. To better assist you, I just have to ask for more details on what you're experiencing.
May I know if you're using QuickBooks Payments? Can you share with us how many days you haven't received the payment?
Any additional information you can provide will ensure a timely solution. I'll be on the lookout for your response. Have a good one.
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