Changing Primary Work Location

Thanks for posting your question here in the Community, bmeersmeier.

I want to make sure you're able to update your primary work location for QuickBooks Online Payroll.

The default primary work location is your company's legal business address. If your address changes:

1. Select Settings ⚙, then Payroll settings.
2. From Work locations, select Edit ✎.
3. Select Edit on the primary work location.
4. Update the address.
5. Select Save.

The following article provides additional info about setting up and managing work locations.

If the change still does not reflect I recommend clearing the browser cache to remove anything that could be preventing the page from load correctly. You can view the steps to get this done here: Clear cache and cookies to fix issues.

Please feel free to drop a comment below if you have any other questions. I'll be here to lend a hand.

Thank you for your help. Unfortunately, those are the exact steps we have already tried multiples times and across different browsers.

It won't allow any changes to the primary location. When we update the address and click save, we get the aforementioned error message even though no employees are assigned to that location anymore. We can't even switch the location to inactive as the active button is greyed out. 

Thank you for your help. Unfortunately those are the exact steps we have already tried multiple times and across different browsers.

When we update the primary location address and click save, we get the aforementioned error, even though no employees are assigned to that location anymore. We can't even switch the location to inactive as the active button is greyed out.

Thank you for your help. Unfortunately those are the exact steps we have already tried multiple times and across different browsers.

When we update the primary location address and click save, we get the aforementioned error, even though no employees are assigned to that work location anymore. We can't even switch the location to inactive as the active button is greyed out.

Thank you for your prompt response and for providing additional context about changing the work location, bmeersmeier.

In QuickBooks, the Primary location cannot be directly changed if paychecks have already been issued for that specific location. This is the reason why you may encounter an error message when attempting to edit the location status.

In this case, I recommend reaching out to our Live Support team for further assistance in updating the primary work location. You can contact them by clicking this link: Get help with QuickBooks products and services.

Regarding the Active/Inactive status being greyed out, please note that you can only make a work location inactive if it is not set as the primary location. For the primary location, deactivating it isn't available.

For more detailed guidance on managing work locations, please refer to this article: Set up and manage work locations.

If you have additional questions or encounter further concerns, don’t hesitate to post again. I’m here to help.