Connect with and learn from others in the QuickBooks Community.
Good day, gennycastellanos.
We would need to ask for your email address and other account details to check your records. Please give us a call so our phone agents can verify the status of your Master Admin claim.
Our contact details can be found in the Connect with a QuickBooks Expert section of this article: Get Help With QuickBooks Online.
We're just around the corner if you need anything else.