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ted_richards
Level 1

Check your mileage is red !, says my business mileage is greater then total and I checked and it is not

 
1 Comment 1
CharleneMaeF
QuickBooks Team

Check your mileage is red !, says my business mileage is greater then total and I checked and it is not

This is unusual, ted. My main goal is to ensure this gets resolved.

 

When you track mileage with the QuickBooks Self-Employed app, it automatically records your work trips. One possible cause you've encountered an issue is that your mobile app isn't updated. I suggest following the steps below to update your app.

 

Android:

 

  1.  On your device, open the Google Play store.
  2. On the home screen, select the Menu icon.
  3. Select My apps & games.
  4. In the Updates tab, find and select the QuickBooks Self-Employed app. 
  5. Click Update.

 

iOS:

 

  1. On your device, open the App Store.
  2. Select the Today tab, then select your profile.
  3. In the Available Updates section, look for the QuickBooks Self-Employed app.
  4. If you see the option, select Update.

 

If this issue persists, I'd recommend contacting our Contact QuickBooks Self-Employed Support. An agent will be able to look up your account in a secure environment and further assist you.

 

For future reference, read through this article: Manually add trips to track mileage. It helps you learn about how to add trips manually in case you forgot your device. 

 

Let me know if you have other concerns. We're always delighted to help. 

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