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bkbbrandi
Level 1

Checks not showing or showing deleted in QB Online after we switched from QB Desktop.

We switched over from QB Desktop to QB Online and payroll checks for several employees are showing deleted.  These checks are not supposed to be deleted. How do I get it to where they show back up?

2 Comments 2
FritzF
Moderator

Checks not showing or showing deleted in QB Online after we switched from QB Desktop.

Hi there, @bkbbrandi.

 

Welcome, and thanks for stopping by the Community. I can share information about what will happen to paychecks after switching from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO).

 

When converting to QBO, some payroll info doesn’t transfer because QBDT has more payroll features. The paychecks will transfer as regular checks. Also, QBO imports the current year's paycheck information as lump sums.

 

For the paychecks that are not showing, you’ll need to enter past year-to-date payroll info for each employee. You can refer to this article for the detailed steps on how to do it: Set up a prior payroll for QuickBooks Online Payroll.

 

Please note that this option is not available if you already created a paycheck or run payroll in QBO. If this is the case, I suggest contacting our Payroll Support team. They have tools that can pull up your account in a secure environment and help enter those paychecks as well as fix the ones that are showing as deleted.

 

Here's how to reach them:

 

  1. In QBO, click the Help (question mark) icon at the top right.
  2. Select a suggested option, or type a question or topic you need help with.
  3. Tick Contact Us and choose a way to connect with us.

 

To find out what data doesn't convert when you migrate from QBDT to QBO, consider checking out this article: What to expect when you switch from QuickBooks Desktop to QuickBooks Online.

 

You can also visit our support page anytime if you need tips, resources, video tutorials, and more. Just select each topic to learn extra information.

 

I'll be right here to keep helping if you have further concerns about paychecks or anything else QuickBooks. Take care and have a great day.

bkbbrandi
Level 1

Checks not showing or showing deleted in QB Online after we switched from QB Desktop.

We may need to just contact support then. We had a ton of issues getting switched over and still haven't completed the full conversion. Hopefully completing set up will fix some of these issues. Thank you!!!!

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