Hi there, Anthony. Let me route you to the best support who can address your unemployment rate concern in QuickBooks.
Since the fields for Support Rate and Percent of Excess are not available in your account, I recommend contacting our Payroll Support team. This way, they can verify the tax notice you received from Colorado. Here's how:
- Go to the Help icon in the top right-hand corner.
- Select Search, then press the Contact Us button.
- Enter your question in the box and hit Continue.
- Choose the best way you'll want to reach out to us.
Please consider checking their available hours since they can only accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.
Moreover, I've added these articles to learn more about the unemployment rate in QuickBooks and how to handle payroll tax notices:
I've got your back if you have other concerns about payroll tax rates. Just leave a reply below and I'll surely get back.